Relief Manager

Job description

Gift of Life Howie’s House, an affiliate of Gift of Life Donor Program, serves as a "home away from home" for transplant patients and their families by providing temporary, affordable lodging, meals, and supportive services to those who travel to Philadelphia for transplant-related care. Gift of Life Family House is a 501(c)(3) non-profit charitable organization.

www.GiftofLifeHowiesHouse.org

We are currently hiring customer service-oriented per diem Relief Managers to oversee the internal operations of the House. In the absence of our regular House Managers, Relief Managers are responsible for maintaining a comfortable and supportive environment, assuring that guest services are provided in a manner consistent with the policies and guidelines of Gift of Life.

Essential Duties:

• House Management:
  1. Directly participate in and oversee all functions and duties related to House Operations including maintaining the safety and security of the entire premises (building and grounds)
  2. Oversee the entire family experience from arrival to departure and utilize House resources appropriately
  3. Assure that all functions are carried out within established procedures and guidelines
  4. Be informed of and share relevant situations which have occurred during shifts through hand-off reporting with outgoing and incoming Managers
  5. Respond to emergencies including all alarms, family crises, and other emergencies
  6. Complete family check-in and out process, ensuring administration of House rules
  7. Troubleshoot facility issues and correct them using appropriate measures
  8. Perform all tasks as outlined by the daily checklist or as requested by supervisors
  9. Monitor all guests, vendors, and visitors. Ensure that everyone is screened appropriately and that overnight guests are recorded accurately
  10. Monitor the cleanliness of the House including inspections of communal space and guestrooms
• Hospitality Services:
  1. Maintain the highest level of hospitality and understanding of all pertinent aspects of customer service
  2. Work with Social Work to ensure the timeliness of room requests, check-ins, and check-outs as needed
• Manage Daily Volunteers:
  1. Assist volunteers and ensure they maintain a positive family-focused attitude, philosophy, and work ethic

Qualifications:

• Bachelor’s Degree and three years of general work experience, or
• Associate degree and two years of experience in hotel, hospitality, customer relations, or service management-related fields

Competencies:

• Ability to effectively communicate with volunteers and contributors
• Ability to handle high-stress situations and make decisions quickly
• Exceptional problem-solving and decision-making skills
• Strong interpersonal and communication skills
• Ability to effectively interact with a diverse group of people in a fair and consistent manner
• Detail-oriented
• Able to manage multiple tasks simultaneously
• Ability to understand and practice confidentiality
• Computer proficiency in Outlook, Excel, Word
• Bilingual language skills are a plus

 Schedule:

Relief Managers do not have a set schedule but must cover 2-3 weekend and/or holiday shifts per month.

Weekend shifts are 24 hours, and there are two possible shifts: 3:00 PM on Friday to 3:00 PM on Saturday or 3:00 PM on Saturday to 3:00 PM on Sunday. During the 24-hour shift, you are at the Front Desk from 3:00 PM to 10:00 PM, on-call in the overnight suite from 10:00 PM to 7:00 AM, and return to the Front Desk at 7:00 AM until 3:00 PM.

Job Type: Part-Time/Per-Diem

Pay: $19.00 per hour and $125.00 for overnight coverage

                                                                                                                          We are an equal opportunity employer, and we support diversity in our workplace.