What are the responsibilities and job description for the Expert Community Coordinator position at GigaParts?
Do you enjoy leading and developing clubs? Being a part of community building? Grassroot marketing? Do you have a passion for tech-related hobbies? Do you consider yourself a "people person"?
Our Community Programs Coordinator may be the role for you!
This position is a driving force behind connecting GigaParts customers with our Product line through our Expert Program!
Duties/Responsibilities:
- Lead the Community Expert program, to include: training policies/processes for overall team, tracking system for category-based knowledge scoring, documentation of training development, incentives program and other necessary tools for success of the overall program.
- Leads recruiting efforts for the Community Expert Program through proactive recruiting, hosting in-store expert fairs and attending off-site recruiting events.
- Responsible for the continued development of the Discourse platform chat community
- Partner with Marketing and In-Store Leadership team to support online presence of the Expert Program
- Scheduling and tracking of Community Experts
- Execute processes and policies for the Expert Program to maintain documentation on training, quizzes, and category advancements.
- Collaborate with Store Manager and HR in building, training and execution of program.
- Fosters a community-driven environment where Experts will utilize their product category knowledge to host events, workshops and demos regularly.
- Partners with in-store support staff in establishing and maintaining experts available for classes, workshops and events that are in line with GigaParts community program efforts.
- Supports the execution of promotional events in-store and scheduled usage of expert support.
- Acts as a company representative at local events to support marketing efforts of expert program and the store.
- Schedule to vary based on the needs of the store and flow of business.
- Embraces and promotes GigaParts’ mission, vision and values.
- All other duties as assigned.
Required Skills/Abilities:
- Excellent written and verbal communication skills
- Excellent sales and customer service skills with proven negotiation skills
- Ability to analyze and adapt to consumer needs
- Strong organizational skills and multi-tasking, attention to detail
- Work independently with minimal supervision
- Pride in ensuring the best customer experience
- Ability to work in a fast-paced environment
Physical Requirements:
- Prolonged period of sitting and standing throughout each shift
- Must be able to lift up to 15 pounds at a time.
- Full-time: must be willing to work a flexible schedule based on the needs of the store
- (to include opening/closing and Saturday shifts)
Location: Huntsville, AL
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Morning shift
- Rotating weekends
- Weekends as needed
Application Question(s):
- GigaParts is a Drug Free Workplace. Will you submit to a drug test through hair and urinalysis prior to employment?
- Do you have a valid driver's license?
- If the position requires driving while on duty, will you submit to a driving record check?
- GigaParts participates in E-Verify. Are you legally authorized to work in the United States?
- Have you ever been convicted of a felony?
- Will you submit to a pre-employment background check/screening?
Education:
- High school or equivalent (Required)
Ability to Commute:
- Huntsville, AL 35806 (Required)
Work Location: In person