Service technician

JOB DESCRIPTION

Modesto Subaru has available an opening for an Service Technician in our Service Department. Modesto Subaru is a proud member of the family owned Stevens Management Company.

Modesto Subaru is a drug free workplace and an equal opportunity employer.

We are looking for motivated, positive and organized candidates to work with the #SubaruLovesModesto team. We offer training and mentoring to assure your success.

We believe that happy associates make happy customers !!

JOB TITLE : Service Technician

DEPARTMENT : Service

REPORTS TO : Service Manager / Shop Foreman

Page Range : T he Technician Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $32.00 and $45.00.

SUMMARY : This position is responsible for diagnosing, maintaining, and repairing customer vehicles.

DUTIES AND RESPONSIBILITIES :

• Performs maintenance and repair on customer vehicles.
• Identifies problems with vehicles uses the diagnostic equipment.
• Explains automotive repairs and issues and provides great customer service.
• Plans repair procedures uses charts manuals and experience.
• Tests the functionality of parts and systems.
• Performs basic auto care and maintenance tasks such as oil changes, fluid level checks, and tire rotation.
• Repairs and replaces brake pads, wheel bearings, sensors and other parts.
• Performs routine maintenance and general mechanic work on vehicles.
• Prepares to get additional certification as needed.
• Learns with hands-on training.
• Helps keep repair shop clean and organized.
• Keeps a professional appearance.
• Performs other related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES :

This job has no supervisory responsibilities.

QUALIFICATIONS :

• High school diploma or general education degree (GED), or one to three months related experience and / or training, or equivalent combination of education and experience.
• Certificates, licenses and registrations required :
• Valid Driver’s License.
• ASE Certifications.
• Computer skills required : Reynolds and Reynolds DMS, Google Workplace (GMAIL, Docs, Sheets, Drive, Meet)
• Other skills required :
• Automotive and engine repair experience or auto mechanic training required.
• Ability to maintain a professional appearance and provide friendly customer service.
• Must read, interpret and transcribe data in order to maintain accurate records.
• Perform routine maintenance and other tasks in a fast-paced environment.
• Commitment to excellence and high standards.
• Excellent written and oral communication skills.
• Strong organizational, problem-solving, and analytical skills.
• Ability to manage priorities and workflow.
• Acute attention to detail.

COMPETENCIES :

Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity;

Promotes a harassment-free environment; Builds a diverse workforce.

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically;

Upholds organizational values.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation;

Able to deal with frequent change, delays, or unexpected events.

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data;

Designs work flows and procedures.

Attendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent;

Arrives at meetings and appointments on time.

Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition;

Aligns work with strategic goals.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance;

Prepares and supports those affected by change; Monitors transition and evaluates results.

Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue;

Conserves organizational resources.

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service;

Responds to requests for service and assistance; Meets commitments.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently;

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments;

Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs;

Applies design principles; Demonstrates attention to detail.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks;

Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work;

Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting;

Keeps emotions under control; Remains open to others' ideas and tries new things.

Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions;

Includes appropriate people in decision-making process; Makes timely decisions.

Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others;

Accepts feedback from others; Gives appropriate recognition to others.

• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities;
• Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth;

Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products and services.

Continually works to improve supervisory skills.

Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence;

Takes calculated risks to accomplish goals.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification;

Responds well to questions; Demonstrates group presentation skills; Participates in meetings.

Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values;

Benefits organization through outside activities; Supports affirmative action and respects diversity.

Planning / Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives;

Organizes or schedules other people and their tasks; Develops realistic action plans.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions;

Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position;

Accepts responsibility for own actions; Follows through on commitments.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget;

Manages project team activities.

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance;

Monitors own work to ensure quality.

• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions;

Uses equipment and materials properly.

Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses;

Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback;
• Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives;

Supports everyone's efforts to succeed.

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills;

Shares expertise with others.

Visionary Leadership - Displays passion and optimism; Inspires respect and trust; Mobilizes others to fulfill the vision;

Provides vision and inspiration to peers and subordinates.

Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs;

Presents numerical data effectively; Able to read and interpret written information.

PHYSICAL DEMANDS AND WORK ENVIRONMENT :

• Continually required to stand.
• Continually required to walk.
• Occasionally required to sit.
• Continually required to utilize hand and finger dexterity.
• Occasionally required to climb, balance, bend, stoop, kneel or crawl.
• Frequently required to talk or hear.
• Occasionally required to taste or smell.
• Occasionally exposed to wet and / or humid conditions (non-weather).
• Continually works near moving mechanical parts.
• Occasionally works in high, precarious places.
• Continually works around fumes, airborne particles, or toxic chemicals.
• Occasionally exposed to outside weather conditions.
• Frequently exposed to extreme heat or cold (non-weather).
• Occasionally exposed to bloodborne and airborne pathogens or infectious materials.
• While performing the duties of this job, the noise level in the work environment is usually loud
• The employee must frequently lift and / or move up to 30 pounds
• Specific vision abilities required by this job include : close vision.

PI243294525

Last updated : 2024-07-06

Salary : $32 - $45