IT Support Associate

Description

JOB SUMMARY

Girl Scouts of Greater Atlanta is looking for a talented IT professional with experience across various devices: Desktops, Laptops, Tablets, iPhones, and iPads. This individual will work with multiple vendor portals for user provisioning and account management. This individual must have excellent troubleshooting skills and be willing to provide high-quality support and service across Greater Atlanta, including Northwest Georgias 34-county region.

DUTIES AND RESPONSIBILITIES

Helpdesk:

• Perform password reset for various systems utilized by Girl Scouts of Greater Atlanta.
• Accurately record and classify all incoming incidents with the appropriate priority, category, and summary of actions to achieve customer satisfaction.
• Submit warranty repair or replacement for devices.
• Escalate unresolved problems promptly to the appropriate resource on a case-by-case basis.
• Act as a primary point of contact between the organization and applicable service providers/vendors.
• First contact for user issues, takes ownership of the incident until a final resolution is attained.
• Support and manage the print environment, including networked copiers and printers.
• Assistance employees in using conference room audio-video systems.

Provisioning and Management

• New hire provisioning (and departing employee off-boarding) of accounts, equipment, and software licensing.
• Reimage new and recovered laptops, tablets and desktop devices using established processes.
• Provision and support desktop VoIP phones (cloud solution) and iOS mobile devices.
• Diagnose and resolve hardware incidents encountered during the provisioning process.
• Provide a how-to overview to new employees upon the employees first day.
• Record, track, and maintain equipment inventories of IT assets, including managed devices and software.
• Ensure devices are adequately maintained, i.e., up-to-date drivers, endpoint security and policies, etc.

Other Responsibilities

• Maintains necessary technical skills to interact with IT resources and Employees effectively.
• Position requires travel within the councils 34 county jurisdiction, estimated at 15%.
• Occasional weekend work will be required.
• End-user training
• Other duties may be assigned.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Dependable and consistently arrives on time for work.
• Must have outstanding customer service and communication skills, a positive attitude, and be flexible and courteous.
• Strong desire to learn new skills and apply this knowledge in a timely and accurate manner.
• Effectively explain technical issues, solutions, and status to users in a manner they can understand.
• Proven organizational skills required.
• Ability to work well as a team and independently with minimal supervision.
• Strong logical thinker and detail-oriented problem solver.
• Ability and flexibility to adapt to fast-paced, changing situations, manage time effectively, multi-task, and work independently to achieve results.
• Firm belief and commitment to the values and mission of Girl Scouting.

PREFERRED SKILLS

• Experience with using desktop or laptop computers, cellular devices, and printers.
• Attained industry-recognized certifications such as CompTIA (A , Network , Security ), etc.

Minimum Qualifications

• Eager to learn new skills quickly and apply them immediately.
• Attained Associate's degree or has equivalent work experience.
• Must be able to walk, stoop, bend, and climb stairs and ladders.
• Must be able to lift and carry up to 50 lbs.
• Must be a licensed driver, have a reliable vehicle, and be insurable by the council.

*Must successfully complete a criminal, motor vehicle, and credit background check.

Salary : $41,900 - $53,100