Volunteer Relations Specialist

**Location : Hybrid workweek optional; can be based out of the Edinboro, Greensburg, Johnstown, or Pittsburgh office**

**Starting salary range: $42,000-$45,000 (based on a 35 hour workweek)**

Girl Scouts is the preeminent leadership development organization for girls in kindergarten through twelfth grade, and our mission is to build girls of courage, confidence, and character. At Girl Scouts Western Pennsylvania, we're committed to providing every girl the chance to practice a lifetime of leadership, adventure, and success.

Position Description

The Volunteer Relations Coordinator supports volunteers and staff by addressing issues and concerns raised by our members. This role specializes in investigating alleged violations of Girl Scout policies and/or reports of poor behavior. This person will also facilitate resolution strategies when conflict negatively impacts Girl Scouting. As a policy subject matter expert, they develop council strategies, policies, and procedures that support girl and adult membership. Thoughtful communication, confident presentation skills, and analytical thinking are essential components of this position.

The **Essential Functions** of this position include the following:

Conflict Management

• Understand and use the Conflict Management System to effectively manage true conflict, poor behavior, and violations of policy/procedure
• Maintain thorough documentation and records
• Evaluate and update policies and procedures
• Develop innovative strategies and services to improve retention through conflict management and customer service
  
  

Volunteer Support

• Investigate concerns brought forth by members and provide members with resources that support Self Resolution and autonomy when possible
• Collaborate with members to create productive solutions that benefit all parties through mediation and action plan agreements
• Conduct audits of Girl Scout troops/groups when financial accountability concerns arise. Manage attempts to recover misappropriated Girl Scout funds, including monitoring payment deadlines and, when appropriate, engaging and liaising with law enforcement personnel
• Address issues of bullying, harassment and discrimination
• Protect the integrity of our policies and procedures through education and/or litigation
  
  

Staff Support

• Assess concerns brought forth and collaborate with staff on how to best manage potential issues/conflicts/policy violations/bad behaviors
• Coach staff on how to effectively communicate with volunteers and advise staff on how to manage issues that impact their areas
• Provide staff with Volunteer Relations resources that support volunteer retention
• Develop and implement training opportunities and resources for staff
• Serve as the "person in charge" for mandated reporting for the council. Provide support to staff and volunteers who are dealing with concerns related to mandated reporting. Provide quarterly staff training in mandated reporting requirements. Maintain records of mandated reports made by members
  
  

Requirements

• Degree in social services, psychology, related humanities field or equivalent professional experience
• Minimum of 2 years of work experience in related field with experience in volunteer management and support
• Ability to work independently, manage multiple projects and meet deadlines
• Top notch communicator -- writes well, confidently presents to groups, facilitates effective two-way communications, and communicates in a clear and understandable manner appropriate for the audience
• Strong computer skills in Microsoft Office, Outlook, Teams and willingness and ability to learn new systems
• Working knowledge of Salesforce a plus
• Must be organized, detail orientated, and customer focused
• Ability and willingness to work and maintain a flexible schedule, as needed, to include occasional evenings and weekends
• Travel may be equired to any of our 27 counties served by Girl Scouts Western Pennsylvania
  
  

**Summary and Benefits: **

Girl Scouts Western Pennsylvania is one of three Girl Scout councils in Pennsylvania. We are a 501(c)(3) non-profit organization that supports 27 counties in western Pennsylvania and are an Equal Opportunity Employer. Clearances and criminal background checks are required.

Our generous benefit package includes

• Office based with a hybrid workweek, which allows up to 3 days of remote work per week
• Health, dental and vision insurance available
• Company paid life and long-term disability insurance
• Voluntary additional insurance benefit options: short-term disability, cancer insurance, life insurance, and accident insurance
• 401(k) plan, both pre-tax and ROTH options, with employer match
• A generous paid time off policy
• 15 paid holidays annually (office closure between December 24-Jan 1)
• Paid Parental Leave
• Paid Sick Leave
• Flexible spending options for medical, dependent care, and parking expenses
• Employee Assistance Program