IT Specialist

Job Summary

Under the direction of the Director of IT, provides IT support to staff and members. Maintains employee permissions, assures IT operations are operating effectively, installs upgrades and maintains hardware and peripherals.

Department: Information Technology Reports to: Director of IT

Status: Non-Exempt

Essential Duties and Responsibilities:

IT Responsibilities

• Provides technical support for credit union’s staff. Sets up new users and permissions, analyzes systems and provides training.
• Develop, write and analyze Reporting Analytics reports at various departments request, providing actionable insights and recommendations to support data-driven decision-making.
• Oversee the management and upkeep of data archived systems, ensuring efficient data storage, organization and access.
• Administers end user workstations and supports end user activities. Investigates user issues and determines and implements solutions.
• Manages core processor, maintains hardware and software, monitors systems and performs help desk functions.
• Works in collaboration with managed service provider to assist with planning and implementation of network security, including maintaining firewalls, configuring VPN, file permissions, and user management.
• Coordinates technology upgrades with vendors, maintains telephone system, and monitors physical inventory.

· Evaluates technology needs for new equipment or upgrades in hardware and software. Performs and oversees software and application installation and upgrades.

· Maintains documentation relating to IT policies and procedures.

· Coordinates training for GHCU staff.

· Assists with research, planning, and implementing new technology.

• Attends monthly staff meetings.

Secondary Duties and Responsibilities:

• Maintains confidentiality regarding member information and information being processed, stored and accessed by end users on the network.

· Performs miscellaneous duties, including projects, committee assignments, and other miscellaneous functions, as assigned.

• Meets or exceeds mutually agreed upon goals for self, the IT Department and the credit union.

· Performs other related duties as assigned and requested; the credit union reserves the right to add or change duties at any time

Minimum Requirements

• Knowledge equivalent to the completion of a bachelor’s degree in an Information Technology field
• One to three years of experience working in a technological environment preferably within a financial institution with 1 year of help desk experience.
• Working knowledge of credit union compliance requirements awareness of changing rules and regulations
• Ability to communicate effectively either verbally or written with employees, managers and members
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Proficient computer skills including: Outlook, Word, Excel, Microsoft 365 Services (Outlook/Exchange Online, Teams, SharePoint, OneDrive for Business), Entra ID and other computer programs.

Working Conditions and Physical Requirements

· Indoor office environment

· Medium keyboarding

· Sitting

· Speaking, hearing

· Lifting, bending

Equipment Used

· Computer

· Servers

· Printers, scanners, efax

· Telephone system

EQUAL EMPLOYMENT OPPORTUNITY

Glacier Hills Credit Union is an Equal Opportunity Employer. This means that the Credit Union bases its employment decisions (including hiring, compensation, benefits, promotions, discipline, and termination) on the competence and ability of its applicants and employees as well as on its business needs. The Credit Union will provide equal employment opportunities to all individuals regardless of their race; age; sex; creed or religion; color; disability; marital, citizenship, or veteran status; genetic information; membership in the National Guard, state defense force, or reserves; national origin or ancestry; arrest or conviction record; use or nonuse of lawful products off the Credit Union’s premises during nonworking hours; or any other characteristic protected by law.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

Salary : $20 - $25