What are the responsibilities and job description for the Primary Care Coordinator position at GLBHC?
JOB SUMMARY
The Primary Care Coordinator is responsible for all front office activities and functions as a team member to support the work of the health care providers and nursing staff. The PCC directly supervises the primary care support staff. Duties include information gathering, patient preparation, maintenance of work area/equipment, administration of tests/procedures, staff orientation, record completion and filing, referral initiation and follow-up. Ensures the appropriate and courteous treatment of patients on site and calling the health center. Carries out all duties to maintain a properly functioning center. The PCC participates in a team-based approach to care in the Patient Centered Medical Home (PCMH). Participates in activities related to Quality Improvement.
ESSENTIAL JOB DUTIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
10% 1. Functions as the Center Manager in the absence of the Center Manager. Communicates with the Center Manager for resource and support regarding daily center operations.
20% 2. Coordinates the daily operations and activities of the front desk and clinical staff by promoting workflow in a way that creates the most productivity while giving the best standard of care. Trains and updates front desk and clinical staff. Monitors patient flow, patient satisfaction, and telephone reception.
5% 3. Coordinates with the Center Manager and the Health Information Coordinator to ensure proper preparation and release of all medical records and
appropriate correspondence. Ensures that medical records/charts are maintained in accordance with proper policy and protocols
15% 4. Responsible for the scheduling of the primary care support staff in conjunction with the Center Manager. Fills in at the front desk or clinical area as needed.
10% 5. Assists with maintaining vaccine inventory and ensuring proper storage.
5% 6. Performs clerical tasks as needed for the overall operation of the center; i.e., correspondence, missed appointment notices, staff meeting minutes, etc.
10% 7. Completes Career Development Reviews for assigned staff in a timely manner.
5% 8. Ensures that the site office equipment; i.e. phones, copiers, fax machines, are maintained and secures repair as necessary.
5% 9. Ensures that adequate supplies are maintained.
15% 10. Responsible for performing the duties of the primary care support staff as needed or assigned.
Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for the job. Duties, responsibilities and activities may change at any time with or without notice.
MARGINAL JOB DUTIES
- Assists the Center Manager as needed and performs necessary clinical and/or clerical duties as necessary or as assigned.
- Assigns or performs other duties as needed to ensure the efficiency of the entire center.
- Coordinates center activities with other GLBHC departments in the building.
JOB SPECIFICATIONS
- Education: Associates degree in Healthcare or Business & Administration preferred. Completion of a medical assisting program with evidence of training in clinical procedures and duties required.
- Licensure/Certification: CMA or RMA required.
- Experience: Five (5) years previous medical office experience. Previous supervisory experience preferred.
- Skills: Must possess computer skills, as well as knowledge of other office equipment. Able to communicate, verbally and in writing, to a diverse population. Must possess problem solving skills. Must have a vast knowledge base of center/corporate policies and procedures, and be able to ensure compliance.
- Interpersonal Skills: Team-building and excellent organizational skills. Ability to understand and apply the GLBHC mission and ethics on a daily basis. Must possess appropriate professional attitude and behavior.
- Physical Effort: Medium
- Hours of Work: Full-time; Flexible and varied; evening or hours as required.
- Travel: Limited local travel between GLBHC sites. Reimbursement for expenses consistent with GLBHC policy.
GLBHC is an equal opportunity employer and prohibits discrimination and or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and or local laws.
