What are the responsibilities and job description for the IT Tech Support Rep position at Gleim?
Description
This is an entry level, on-site position located in Gainesville, Florida.
Our IT department develops vital products for our customers and provides top-notch technical support, in addition to developing and maintaining in-house hardware, software, and networking systems. We are dedicated to providing our customers the most up-to-date solutions for all their learning, continuing education, and test preparation needs.
Be part of a team within the IT Department that provides support for our external customers through emails and phones and for our internal staff directly. Installs computer software products, modifies/repairs hardware and resolves technical difficulties.
Our shifts vary from 7:00 am - 9:00 pm Monday through Friday.
Requirements
- Must be able to work on-site in Gainesville, Florida.
- Strong hardware knowledge.
- Good customer service skills.
- Able to problem solve.
- Attention to detail.
- Ability to multi-task.
- A certification desirable but not required.
- Able to work our various shifts.
Benefits
- Gleim is a great place to work! We are a family-run company in Gainesville FL and have been in business for over 45 years!
- Medical, Dental, Vision, Life and Disability insurance.
- Flexible schedules / Great work-life balance.
- Casual Dress.
- Paid Time Off (PTO), Holiday Pay, and Overtime pay.
- Retirement/Profit Sharing.
- Tuition reimbursement.
- Team spirited, creative, exciting, and friendly work environment that inspires self-growth.
- Free coffee, tea, sodas, and snacks.
- Free postage.
- Company events.
- You get to be part of something great. Gleim helps millions of people advance in their careers across the world by providing affordable options for continuing educational certification.
Gleim Publications provides quality, easy-to-use self-study exam prep materials for accountants and pilots in the United States and throughout the world. Our mission is to maximize knowledge transfer while minimizing our customers' time, frustration, and expenses. Ultimately, we help people help themselves succeed in their careers. Join our exciting, fast-paced development team in a growth-oriented, creative, and energetic environment. We offer an engaging, positive, and challenging work environment with flexible hours, great benefits, and casual dress.
Gleim is an equal opportunity employer and is committed to providing a respectful and caring work environment that is inclusive to a diverse work force for all races, ethnicities, genders, backgrounds, experiences and perspectives. Successful candidates will demonstrate and support the same commitment as well.
Background check and drug test conducted upon an acceptance of an offer of employment.
Drug and Smoke free workplace. Equal Opportunity Employer.