Workplace Technology Engineer

Onsite: Columbus, OH

7 months

Our client is looking for energetic and creative team members for In-Office Services.

In-Office Services support workplaces throughout the enterprise including townhalls, training rooms, employee conference rooms, open collaboration spaces and workstations.

We strive to ensure that our team members have a seamless and consistent workplace experience both in-person and remote.

This is a key position that will interface with many internal customers, internal groups, vendors and others. This person will work in a team environment and will lead various projects and initiatives. The position requires someone who is technology-agnostic, has a demonstrated willingness to learn, and has a demonstrated capacity to retain information and knowledge. Attention to detail, and the ability to create, document, and follow processes are essential.

The candidate must have strong interpersonal and communication skills who can work with people at various levels and who can coordinate several projects simultaneously. This position will enable best in class collaborative experiences through seamless and strategic intersections of people and automation across the enterprise.

The Workplace Technology Engineer will take the lead in providing technology solutions for our workspaces. Our workspaces include conference rooms, workstations and printing. Candidates must be able to work with a managed service provider responsible for the implementation/operations. This position will also develop and architect solutions for the current, future office as a destination experience/hybrid work environment.

Required Skills - Knowledge of TriCaster, Yamaha mixer, Dante devices, production experience

Job Duties - KEY RESPONSIBILITIES

• Responsible for engineering workplaces solutions for physical and digital workspaces. Collaborate with managed service provider to ensure IT and Audio/Video equipment operates properly.
• Partner with IT workplace vendors (including AV, Print, and to design and engineer solutions
• Keep abreast of trends in technology and its application to understand current best practices, possible alternative solutions.
• Required ability to comprehend AV system design diagrams, specifications, and technical manuals.
• Validate A/V technology integration with third-party vendors hosting large meeting events both on-site and virtual.
• Partner with a managed service provider to conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary.
• Create, maintain and publish design/architecture support documentation.
• Creative problem-solving abilities, attention to detail, and ability to think outside the box.
• Ability to multi-task effectively without compromising the quality of the work.
• Lead ongoing Q/A tests and updates as necessary and based on customer experience to include, performing software updates, system maintenance and system backups and maintaining accurate inventory of assets.
  
  

Critical Skills

• 5 years of experience installing, configuring, and maintaining professional A/V equipment (such as video switchers and extenders, amplifiers, speakers, control systems, and microphones) from companies like Crestron, Biamp, Cisco, Polycom, Logitech, etc.
• 4 years of experience in design of Cisco UC and Microsoft conferencing systems& Collaboration technologies, video technologies, and room systems.
• Solid knowledge of Product products such as Tri-Caster, Dante, Yamaha mixers or similar products.
• Required strong knowledge of print products and solutions (ex. Xerox and Canon).
• Working knowledge of interfacing with managing Azure, AWS, and Google Cloud platforms.
• Required knowledge of MS TEAMS, including NDI, Cisco Webex, Bluejeans, Zoom, Jabber, etc.
• Required familiarity with codecs, content and video display units, microphones.
• Experience deploying and supporting Unified Communications collaboration tools using integrated voice, video, and data architectures.
  
  

Additional Knowledge And Skills

• Experience with workplace technologies (Workstation monitors, screen sharing solutions and digital signage).
• Experience in O365, Active Directory, TCP/IP networks, VoIP and common PC and Mac applications/operating systems.
• Working knowledge of Windows, Apple, and Android operating systems.
• Working knowledge with Android mobile devices.
• Working knowledge of Apple hardware, Mac OS X, IOS iPhones, and iPads.
• Can-do attitude, with the ability to find creative solutions where necessary & follow through on issues until a successful resolution is achieved.
• Ability to work in a deadline-driven environment.
• Highly motivated team player with the skills and ability to manage changing priorities.
• Excellent verbal/written/phone communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
  
  

Customer-oriented and cool-tempered.