What are the responsibilities and job description for the Customer Service Dispatch position at Global Channel Management, Inc?
Customer Service Dispatch needs 3-5 years' service industry experience managing service operations and/or service scheduling
Customer Service Dispatch requires:
• Customer service
• Dispatch
• Scheduling
• 5 years' service industry experience managing service operations and / or service scheduling
• Microsoft Word, Microsoft Teams, Microsoft Excel, Microsoft Office.
• Experience and/or basic project accounting or costing principals is desired.
Customer Service Dispatch duties:
• Receives customer requests for unscheduled or scheduled service.
• Determines customer needs and matches appropriate Technician or Team Lead to the need.
• Communicates the action plan and services to be provided directly to the customer.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Upon completion, reconciles all service requests daily.
Salary : $55,000 - $85,000
