Account Manager - ORD

Description

Account Manager Aviation Security Company 

Chicago O’Hare International Airport- Chicago, IL 

Cargo Operation

Global Elite Group- Providing world-class aviation security through innovation and people committed to excellence.  

Our security team is on the forefront of homeland security, safeguarding infrastructure and ensuring seamless and secure operations in many of the largest and busiest airports in the country.   

Global is an equal opportunity employer.  All applicants will be considered for employment without attention to race, color, religion, sexual orientation, gender identity, national origin, veteran, or disability status. 

Benefits: 

• $   Salary  

• Medical, Dental, Vision benefits available to qualified full time employees  

• Paid training- participate in a world class internationally recognized training program in a federally regulated industry  

• Employee engagement, and opportunities for advancement  

• Tenure and Performance Recognition Program 

The successful candidate will be:  

• Security minded with strong analytical and problem-solving skills  

• Able to communicate effectively with employees, colleagues, clients, and members of law enforcement or government agencies  

• Comfortable working in a fast-paced environment under pressure and posses’ extensive knowledge of security protocol and procedures  

• Skilled in providing management and supervisory oversight of a secure operation  

Our Account Managers have a positive outlook and lead with compassion.   

Responsibilities:           

• Serves as a key point of contact to ensure the delivery of high-quality customer service for the assigned account; evaluates service quality and initiates any necessary communication and/or corrective action in a timely manner.
• Has the overall responsibility to ensure that all station operations are performed in a consistent manner with the agreed procedures and protocol in accordance with company, TSA, airport, and client standards. The Account Managers (AMs) direct, plan, and organize (with the help of subordinates) the day-to-day operations of the Airline Security Officers.
• Responsible for station staffing, including obtaining coverage for open post(s), up to and including standing posts when necessary. Responsible to ensure that staffing and scheduled hours are in accordance with the contractual agreement with the client
• Administering payroll reporting within the established guidelines and deadlines;
• Ensure cost-effective measures across the station with an emphasis on efficient use of staff, minimize overtime, and maximize availability of employees across all operational needs; responsible for station compliance relating to all reporting procedures; administer procedural changes and ensure they are communicated effectively and efficiently with staff
• Conduct daily briefings and occasional staff meetings, complete daily testing and spot checks within the guide with the Training and QA department, document and report according to company procedures
• Coordinate with the Training and Compliance department on all training (initial and recurrent) of station personnel
• Safeguarding company equipment and vehicles; act as a liaison between the company and clients, and company and local airport authorities, up to and including attending all local airport authority and client meetings and maintaining reports on topics covered
• Provide exceptional customer service to our clients; maintain accurate records and timely filing of all personnel updates in employment status
• Follow HR guidelines and administer any required progressive discipline outlined in the company handbook
• Ensure fair treatment of all employees at all times in alignment with company and EEOC guidelines and standards.
• Evaluate station attendance and performance deficiencies and administer corrective measures in accordance with Human Resources policies.
• Administer payroll reporting within the established guidelines and deadlines.
• Ensure cost-effective measures across the station
• Responsible for station compliance relating to all reporting procedures; administer procedural changes and ensure they are communicated effectively and efficiently with staff.

Qualifications

• Ability to obtain an airport badge with customs seal: DHS requires a 10-year verifiable background check, including criminal, employment history. Also, must be able to pass a security threat assessment as administered by the TSA 

• Must be at least 21 years old 

• Must have a valid driver’s license with a clean driving record  

• Upon hire, must provide proof of legal right to work in the United States  

• Must be able to pass all initial and recurrent training classes and exams  

• Federal regulations specify U.S. Citizenship, naturalized or birthright as an eligibility requirement to participate in mandatory position specific training 

• Be able to distinguish all colors in bright and low light conditions, and have vision correctable to 20/20