SENIOR PREMIER ACCOUNTS SPECIALIST

Duties and Tasks/Essential Functions

• Interact with customers to provide and process information in response to inquiries, concerns, and requests in a timely and accurate manner.
• Gather customer information and work to resolve issues/answer questions by evaluating and analyzing the data.  Solutions will likely involve follow-up call backs to customers as necessary.
• Research customer problems/issues using available resources.
• Identify and escalate priority issues, redirecting problems to appropriate resource(s) as needed.
• Stay current with policies, procedures, and system information, including changes and updates.
• Performs other duties as assigned.

Competencies and Conditions

• Exemplary attendance and punctuality.
• Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
• Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action consistent with available facts, constraints and probable consequences.
• Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.  Focuses and guides self and team members in accomplishing work objectives.
• Establishes proper course of action to ensure the work product is completed efficiently and on time/within proper time limits, meeting established performance metrics.
• Maintains stable performance under pressure, handling stress in a manner acceptable to others and to the organization.
• Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks.
• Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
• Must be able to sit for long periods of time.
• Position requires use of headset/microphone.