What are the responsibilities and job description for the Client Service Coordinator position at Global Horizon Care Services?
Job Summary:
Responsible for designated areas of organizational operations including, but not limited to client intakes and service oversight, service evaluations, originating service plans, and supervising clients care. The Client Services Coordinator will directly interface with all CCC clients within the organization.
Job Relationships:
- Supervised by: Executive Director
Responsibilities:
- Manage day to day office and field operations to ensure quality assurance of client services.
- Answer incoming client calls and conduct intakes, take after-hour and weekend emergency calls, scheduling issues, and client referrals/intakes.
- Perform initial and ongoing in-home evaluations
- Conduct caregiver meet and greets, coordination and supervision of client services.
- Assist with scheduling of shifts by matching caregiver qualifications and availability to clients’ needs.
- Complete appropriate visit records in a timely manner and according to policy.
- Visit prospective clients after referrals are made to familiarize client to the organization.
- Stay current with changing technology, including software programs, and stay up to date with CCC policies and regulations.
- Uphold, support, and promote all company policies and procedures.
Qualifications: To perform this job successfully, the individual in this position must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the minimum knowledge, skills, abilities, certifications, and educational experience required.
Education/Experience:
- Associate degree (A.A.) or equivalent from a 2-year or technical school
- At least 2 years related health care/home care industry experience and/or training preferred; or equivalent combination of education and experience
- Successful management experience preferred
- Proficient skills in Microsoft Office and Outlook required
- Must possess and demonstrate excellent organizational, communication, interpersonal, problem solving, critical thinking, and leadership skills as well as a positive and professional image.
Job Type: Full-time
Pay: $30.00 - $34.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Relocate:
- Bloomfield, CT 06002: Relocate before starting work (Required)
Work Location: In person