Hotel Security

Position:                    SECURITY / LOSS PREVENTION

Reports to:                 General Manager

Department:               Security & Loss Prevention

Classification:           Non-exempt

SUMMARY:

Security and Loss Prevention is responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets. Responsible for preparing daily incident reports, requisitions and other inter office memos and ensure that all allegations of the crime and other incidents are investigated and properly recorded. Patrol all areas of the property and assist guests with room access if required during the shift. Able to monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire & life safety systems.

GENERAL RESPONSIBILITIES:

• Ensure the safety and security of guest, staff, visitors and contractors at all times.
• Follow safety and security policies and procedures at all times.
• Patrols properties interior ground and back off the house area. Patrols hallways, parking lots, stairwells, lobbies, bars and restaurants.
• Ensures all guest room doors are closed and all public access doors locked.
• Ensures all properties security alarms and CCTC camera are on and functional.
• Might spend all or part of his shift watching the CCTV monitors for any suspicious activity, and report to the superiors and local authorities in case of any suspicious activity.
• Responsible for maintaining clear and concise logs of all nightly occurrences, suspicious activity.
• Responds to guest requests quickly and courteously as reported by staff.
• Respond to accidents, contact EMS or administer first aid/CPR as required.
• Assist guests/employees during emergency situations.
• Notify appropriate individuals in the event of accidents, attacks, or other incidents.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Lock property entrances when required.
• Conduct daily physical hazard inspections.
• Performs all duties in a safe manner and reports all accidents to General Manager immediately.
• Adheres to key control policy and procedures according to the set standards of the hotel.
• Attends any departmental or operational meetings or training as per the schedule.
• Manage all safety & security, Fire Life Safety and food hygiene risks faced by the hotel.
• Liaise with all department heads to ensure hotel employees are adhering to established security procedures.
• Record and notify all risks, deviations from hotels safety standards and any untoward incidents.
• Track departmental safety record and document medically treated and non-treated injuries.
• Watch for suspicious persons entering, exiting or loitering around the hotel public or guest areas.
• Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
• Conduct investigations and compile reports on a timely manner for any theft, loss, accidents or any aspect that risk the safety of the hotel.
• Conduct regular mock fire evacuation drill as per the hotels emergencies standards.
• Develop and advise key personnel of emergency procedures.
• Implements action plans to monitor and control risk.
• Coordinate with external police authorities in the investigation and handling of crimes, accidents, Government Ministers moments etc., involving the hotel, its employees and / or guests
• Perform all tasks consistently in line with the hotel standards and adhere to all legal and statutory requirements.
• Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides.
• Other duties as assigned, of which employee is capable of performing.
• Be available 24 hours a day for genuine emergencies within the property.

QUALIFICATIONS:

• High School Diploma or Associates Degree – Criminal Justice or related major preferred. 
• Minimum 2 years work experience. 
• Corporate security, law enforcement or military experience preferred.
• Computer Knowledge/Skills: CCTV, Security, Fire and Safety systems. 
• Professional in appearance and presentation.
• Requires attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and staff members.
• Requires standing, sitting, walking, grasping, & repetitive motions. Physical mobility and stamina required.
• Be able to lift, push or pull weight up to 30 lbs.