Assistant Operations Supervisor

JOB SUMMARY 
The mission and purpose of this position is to ensure the compassionate delivery of high-quality care and service in a professional and cost-effective manner through the supervision of field personnel. Provides direct patient care in accordance with company protocols and/or online medical direction. Assists with the coverage of open shifts as needed in the assigned area. 

ESSENTIAL FUNCTIONS/DUTIES 
The Associate Supervisor role is primarily to act as back-up field Supervisor. The primary responsibility of the Associate Supervisor is to direct and support field personnel to ensure cost effective, professional delivery of service and care to customers/patients. The critical strategic challenges to this position include the following: 

KEY RESPONSIBILITIES 

• Ensure continuous quality improvement through clinical management and protocol compliance 

• Investigate accidents and major incidents to gather information, resolve issues, and communicate findings 

• Coordinate operations during times of disaster 

• Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction 

• Provide appropriate resources to debrief care-giving personnel (CCTs, Paramedics and EMTs) after particularly critical incidents (Critical Incident Stress Debriefing) 

• Schedule crews to staff units, including re-scheduling for employees on sick leave, and ensure crews are on the street at the beginning of their shifts 

• Function as a crew Paramedic or EMT as required 

• Manage the storage, distribution and collection of narcotics 

• Provide support and assistance to the field personnel to help them achieve maximum performance 

• Provide daily direction and clarity of expectations to field personnel 

• Collect information, conduct meetings and resolve issues with regard to employee problems, issues and concerns 

• Coach employees to perform at their highest levels and provide performance feedback, Assist employees in career planning, Provide support to crews by acquiring needed resources 

• Participate in the resolution of union or non-union grievances and administer the disciplinary process 

• Communicate division and AMR information to field employees clearly, gather information from the field regarding company issues, and report and help resolve field-management issues 

• Partner with human resources to ensure the availability of employee counseling as necessary 

• Identify needs and support continuous improvement in employee development through training. 

• Participate in orientation of new employees and recruiting/PR events 

• Administer company policies and procedures, as well as employment law in a consistent manner 

• Interact with fire, police, hospital, physician group, nursing homes and other service providers regarding the integration and delivery of services and to manage the AMR image with facilities 

• Participate in community service to enhance the image of the company 

• Identify customer processes that lead to enhancements of service 

• Supervise the daily operations of the field 

• Collect paperwork and generate reports for management 

• Assist crews in stocking trucks/units 

• Ensure unit readiness by managing the fleet and materials 

• Screen trip tickets 

• Reinforce importance of complete, accurate, and timely completion of run reports 

• Perform other duties as assigned 

QUALIFICATIONS 

Experience: 

• 2 year EMS Field Experience 

• Field Training officer experience or Instructor experience, preferred 

• No disciplinary action with in the past 6 months. 

Education 

• High School Diploma or equivalent (GED) 

Skills: 

• Ability to employ discretion and confidentiality 

Credentials/Licenses: 

• Current Paramedic certification/all other required certifications 

• Driving policy in compliance with Medstat policy regarding insurability