High Volume Customer Service $15.00 per hour Amazing Day One Benefits

Summary

Description Summary of This Role

Responds to customer inquiries via telephone to provide problem resolution in accordance with the organization's service standards. Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas. Maintain detailed and current knowledge of the company's/assigned client's products and services. Analyze customer service needs for communication to service and technical departments, when applicable. Requires ability to navigate a computerized data entry system or other relevant applications.

What Part Will You Play?

• Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients. Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes. Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
• Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.
  
  

What You’ll Do:

• Resolves basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of several assigned company clients.
• Provides standardized or scripted responses by utilizing basic user friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
• Enters required data into client provided systems and databases. Determines basic reasons for customer issues using a client provided decision tree and escalates or refers unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
• Begins to build base knowledge and familiarization of products, policies, and procedures for a limited number of clients and an understanding of association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve card holder inquiries.
  
  

Typical Day of an Agent:

Agent will take call after call in a high volume fast pace call center. You will take on average 40-60 calls a day. You will be dealing with lots of different banks. Average talk time is 6-8 minutes. You will assist customers/ clients with Card activation, Payments, Balance Inquiry, Lost/ Stolen card, and etc. This is a pure customer service role.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• At least 12 months high volume call center (onsite or remote) experience from within the last 18 months.
• You will be required to complete a background check . This will include a criminal check , drug screen , credit check(less than $5k in collection not counting medical), verification of education , and verification of past employment( going back ten years)
• Once you apply , you will complete an on demand digital interview. The recruiter will review and then reach out to you for any potential next steps
• You must be flexible and open to a work schedules that are mid shift to late shifts that include working the weekends as part of you weekly schedule.
• This role requires you to be on camera at all times.
• As part of our Work from Home program you must have a minimum 50mbs download speed and 15 mbps upload speed via ethernet cable connection.
• This is a US based role only..
  
  

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
  
  

Pursuant to requirements set forth in CO Equal Pay for Equal Work Act, the compensation for this position is $15 p/hour.

Non-exempt: Use hourly pay range listed

$15 is the minimum & maximum hourly rate available for this position.

The above represents the expected range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/

The position listed in this requisition is ineligible for the referral bonus award program

This role is eligible to be primarily remote within the United States. However, candidates must reside within a reasonable commuting distance to one of our office locations, as occasional on-site presence may be required for team meetings, training sessions, or company events.