What are the responsibilities and job description for the Collections Administrative Assistant position at Global Post Auditing Solutions?
Collections Administrative Assistant– Job Description
- FULL TIME (8 AM -5 PM)IN OFFICE POSITION ONLY FOR OUR CHARLESTON, SC LOCATION
- BENEFITS TO INCLUDE:
- THREE (3) WEEKS PAID LEAVE FOR FULL TIME TEAM MEMBERS
- PAID HOLIDAYS- NEW YEARS DAY, MEMORIAL DAY, INDEPENDENCE DAY, LABOR DAY, THANKSGIVING, CHRISTMAS DAY
- 401(K) OFFERED AFTER NINETY (90) DAYS
- HEALTH INSURANCE ASSISTANCE AFTER NINETY (90) DAYS
- BONUS OPPORTUNITIES
Job Summary
The Collections Administrative Assistant is responsible for assisting the Head Auditor and Collections Manager with daily operations within the office. They will be responsible for managing the start to finish collections process for multiple customer accounts. This entails creating claims, confirming claim delivery, claim follow up and collection of refunds via email, phone and Zoom communication. They will be responsible for navigating multiple online sites, data entry and retrieval, customer communication and relationship management, problem solving and other various duties. Must be able to commute to the Mount Pleasant, SC location.
Essential Functions
- Assisting the Head Auditor and Collections Manager
- Management of start to finish collections process for multiple customer accounts
- Ensuring all claims are created, received and collected on through email, phone and Zoom communication
- Utilizing strong communication, organizational and multi-tasking skills along with strong proficiency in managing Microsoft Outlook emails to maintain customer relations and navigate claims collection process
- Utilizing strong proficiency with Microsoft Excel, Word and Power Point to create, update and maintain customer reports and presentations
- Utilizing strong ability to navigate multiple online payment sites to collect information
- Assist with select administrative functions pertaining to different project opportunities
- Any other duties delegated by Collections Manager or Head Auditor
Skills & Attributes
- Strongly Proficient in Microsoft Outlook, Word, Excel and Power Point
- Ability to navigate, manage and respond in timely manner to numerous daily email communications (40 )
- Utilizes strong organizational skills
- Positive, solution oriented approach in dealing with conflicts
- Ability to takes claims from file to completion
- Ability to work under pressure and complete task in an effective and timely manner
- Ability to multi-task and be flexible
- High oral and written communication skills and employs effective listening skills
- Ability to represent and market Global Post Auditing Solutions in a professional manner
- Tactful and mature demeanor with well-developed interpersonal skills including the ability to work well with diverse personalities
- Ethical, self-starter, confident and ambitious
- Energetic, friendly and outgoing
- Highly detailed
- Quick learner and highly teachable
Education/Experience
- Highly Experienced and Proficient in Microsoft Excel, Word, Outlook and Power Point
- 2 years of experience in office administration or management (preferred, not required)
- 4-year degree (preferred, not required)
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Administrative: 1 year (Required)
Work Location: In person
Salary : $45,000 - $50,000