What are the responsibilities and job description for the Customer Service Representative position at GLT Packaging?
Job Description
This position requires you to provide superior customer service to accounts, customers, and sales representatives. You will also provide support and information to design, production, and assembly departments. You will be required to function in a professional manner, with a sense of urgency, and must be detailed orientated in order to increase our value as a packaging supplier.
Duties and Responsibilities:
Responsible for maintaining the department's relationships with both internal and external customers with exceptional service
Supporting assigned customer accounts and sales representatives.
Timeliness & accuracy of information and updating information in assigned account files and the computer database.
Resolving conflicts that may arise between customer requirements and the production schedule, keeping sales and the customer informed of problems.
Processing sales orders, job tickets, ensuring the correct raw material are used and order availability by the required ready date.
Managing account inventory and timely inventory releases.
Functions as a liaison between Customer Service and other branch departments to ensure customer satisfaction
Company Description
Any other appropriate work assignments as required.
Located in West Michigan, GLT Packaging is a corrugated sheet plant that specializes in crafting high quality packaging solutions for a diverse range of industries. Serving the food/beverage, health care, automotive, marine, and light industrial sectors, we pride ourselves on precision manufacturing and reliable service. Our innovative approach ensures that each product meets the unique need of our customers, delivering durability and protection for their goods.
Located in West Michigan, GLT Packaging is a corrugated sheet plant that specializes in crafting high quality packaging solutions for a diverse range of industries. Serving the food/beverage, health care, automotive, marine, and light industrial sectors, we pride ourselves on precision manufacturing and reliable service. Our innovative approach ensures that each product meets the unique need of our customers, delivering durability and protection for their goods.
This position requires you to provide superior customer service to accounts, customers, and sales representatives. You will also provide support and information to design, production, and assembly departments. You will be required to function in a professional manner, with a sense of urgency, and must be detailed orientated in order to increase our value as a packaging supplier.
Duties and Responsibilities:
Responsible for maintaining the department's relationships with both internal and external customers with exceptional service
Supporting assigned customer accounts and sales representatives.
Timeliness & accuracy of information and updating information in assigned account files and the computer database.
Resolving conflicts that may arise between customer requirements and the production schedule, keeping sales and the customer informed of problems.
Processing sales orders, job tickets, ensuring the correct raw material are used and order availability by the required ready date.
Managing account inventory and timely inventory releases.
Functions as a liaison between Customer Service and other branch departments to ensure customer satisfaction
Company Description
Any other appropriate work assignments as required.
Located in West Michigan, GLT Packaging is a corrugated sheet plant that specializes in crafting high quality packaging solutions for a diverse range of industries. Serving the food/beverage, health care, automotive, marine, and light industrial sectors, we pride ourselves on precision manufacturing and reliable service. Our innovative approach ensures that each product meets the unique need of our customers, delivering durability and protection for their goods.
Located in West Michigan, GLT Packaging is a corrugated sheet plant that specializes in crafting high quality packaging solutions for a diverse range of industries. Serving the food/beverage, health care, automotive, marine, and light industrial sectors, we pride ourselves on precision manufacturing and reliable service. Our innovative approach ensures that each product meets the unique need of our customers, delivering durability and protection for their goods.