Remarketing Solutions Title Clerk I

Overview

Why the Remarketing Solutions department?

The GM Financial Remarketing Solutions department promotes an inclusive culture to win that is centered around leading with core values, empowering team members, and accomplishing strategic priorities while supporting our community and earning customers for life. 

The Remarketing Solutions Title Clerk I performs various processes related to ensuring the timely execution of title work flow to ensure titles are received and delivered to auctions within state service level time frames for off lease and repossessed inventory. The team member will be responsible for completing a wide variety of complex tasks within the department and should possess a working knowledge of multiple Remarketing Title processes as well as, effective ways to resolve complex titles issues. The team member has access to multiple company system applications and is responsible for updating account status. The employee has contact with other departments, branches, dealers, financial institutions, state agencies, and outside vendors. Achieving optimal business results and team objectives in this position directly affects the financial results produced by the company.

Responsibilities

In this role, you will:

• Responsible for ensuring the timely execution of title work flow to ensure titles are received and delivered to auctions within state service level time frames for GMF and/or GM remarketed inventory
• Ensure high quality standards when documenting follow ups and updating systems of record
• Partner with vendors, dealers, and cross functional business units to resolve issues delaying the receipt of titles
• Collaborate with sales and transport teams to resolve issues that delay the start of the title workflow
• Research and resolve ageing, exception, and escalated accounts that delay the sale of the vehicle due to title issues and holds and escalate to leadership when appropriatelevel
• Ensure auction title paperwork including title, and supporting documentation is completed and submitted accurately and timely within State and Federal regulations, auto auction guidelines, and or company policies
• Assist leadership in carrying out established strategies for achieving company/departmental goals
• Make cost effective decisions when shipping documents
• Audit assigned auctions daily to ensure title processes are worked in accordance with company policies and procedures
• Identify and resolve any issues that delay the start of the title workflow or the receipt of titles at auction in order to reduce any financial impact to the company
• Respond to emails received in the asset titles email box within service level
• Work with appropriate groups both internal and external to GM Financial to troubleshoot and define alternate working solutions when system defects arise
• Ensure title fees are entered into the GM Financial system of record to ensure timely receipt of charges for deficiency balance settlement

Qualifications

What makes you a dream candidate?

• Knowledge of lien processes and/or auto finance experience
• Knowledge of Microsoft Office products, Word, Excel, Outlook
• Knowledge of and ability to comply with state and federal guidelines
• Excellent oral and written communication skills
• Ability to work and thrive in a team setting
• Must be detail oriented
• Demonstrate proficient time management ability ensuring work is completed daily
• Possess independent decision making capabilities
• Proficient in technology systems such as the Remarketing Solutions System, Excel, Word and Outlook, and AutoIMS
• Expert critical thinking, problem solving and decision making skills
• Ability to manage and make financial decisions in relation to the effects of title dispositions and residual value loss
• Ability to relate to others, build relationships and constructively interact with a variety of people and situations, both internal and external to the company
• Ability to analyze, judge and prioritize work responsibilities
• Ability to research complex issues across multiple systems and analyze and interpret quantitative and qualitative reports to aid in decision making
• Must have a track record of excellent reliability, dependability and ownership skills

Experience

• High School Diploma or equivalent required
• 0-2 years In a title processing or lien perfection role preferred

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays. 

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive. 

Compensation: Competitive pay and bonus eligibility. 

Work Life Balance: Flexible hybrid work environment, 2 days a week in the office.