Customer Success Manager (Digital Marketing)

Join the GrowthMed Team (**On-site position: Los Angeles, CA**)

We’re hiring a Client Success Manager to join us on-site in our Playa del Rey, CA office.

This is a full-time, in-person role (Monday–Friday, 8:00am–5:00pm).

If you’re a strategic thinker with a passion for helping businesses grow and you're ready to bring energy, precision, and digital expertise to the table...you might be a perfect fit for GrowthMed.

At GrowthMed, we partner with plastic surgeons, medspas, and other aesthetic medical practices to build high-converting websites and deliver full-funnel digital marketing strategies that drive measurable growth.

From SEO and Google Ads to custom websites and lead tracking, we help our clients attract, convert, and retain more patients with clarity, transparency, and results they can see.

We’re looking for a highly motivated Client Success Manager to serve as a strategic partner to our clients, helping them get the most from their marketing investment. In this role, you’ll lead client relationships end-to-end—from onboarding to ongoing performance reviews... guiding them with expert advice and personalized strategy.

About the Role

You’ll own a portfolio of accounts (100 ) and serve as the key point of contact for clients. You’ll help set marketing goals, monitor KPIs, interpret performance data, and align strategies to client revenue and growth objectives. You’ll connect the dots between our services: website, SEO, PPC, local search, e-blasts, and more, to deliver a cohesive, ROI-driven experience.

We’re looking for go-getters that are sharp, highly client-centric and polite, resourceful, personable, and tech-savvy advisors who aren’t afraid to use AI tools.

You’ll Thrive Here If You…

• Are a natural communicator who can simplify complex ideas and keep conversations focused on business goals.
• Love juggling multiple priorities while staying cool under pressure.
• Are curious, coachable, and driven by helping others succeed.
• Get excited by data, strategy, and being seen as a trusted advisor.

Key Responsibilities

Strategic Client Leadership

• Own the full lifecycle for your assigned client accounts.
• Guide onboarding, align on goals, and proactively plan milestones that tie marketing to business outcomes.
• Build strong relationships that foster trust, transparency, and growth.

Performance Coaching Marketing Strategy

• Hold regular video calls with clients to review reports, coach them through best practices, and align on strategy.
• Translate data into actionable insights that drive patient acquisition and ROI.
• Troubleshoot challenges, identify opportunities, and keep marketing efforts on track.

Retention, Expansion, and Advocacy

• Monitor account health and KPIs to proactively flag risks or plateaus.
• Lead renewal conversations, uncover upsell opportunities, and encourage client referrals and testimonials.
• Keep internal teams aligned and ensure timely delivery of projects and performance updates.

What You Bring

Must-Have:

• 3 years of experience in client success, account management, or digital marketing consulting—ideally within a marketing agency or SaaS environment.
• Experience working with small-to-medium businesses and tying strategy to revenue growth.
• Strong communication skills: clear, confident, and client-centric.
• Ability to manage a high volume of accounts (150–250), balancing calls, updates, and proactive outreach.
• Familiarity with local SEO, PPC (Google Ads), and content marketing.
• Comfort using tools like ChatGPT to streamline tasks and improve client value.
• Excellent time management and organizational skills.

Bonus Points For:

• Experience in the aesthetic, healthcare, or professional services industries.
• Hands-on use of Google Analytics, Google Search Console, and ad platforms.
• Bachelor's degree in Business, Marketing, Communications, or a related field

Compensation & Perks

• Base Salary: $45,000–$65,000 (DOE)

• Benefits:
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday, 8am-5pm

If you're looking for a meaningful role where you can blend strategy, digital marketing, and client partnership and see the real-world impact of your work every single day, we’d love to meet you.

Job Type: Full-time

Pay: $45,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $45,000 - $65,000