What are the responsibilities and job description for the Front End Specialist - In-Person Position position at GMG Management Consulting?
Job Description
Job Description
The Front-End Specialist is responsible for supporting the Front-End Department. Agents must understand and comply with all the Call Center / Help Desk objectives, performance standards, and policies.
The successful candidate must have basic Accounting knowledge, be a self-starter with natural curiosity, who is willing to learn and grow, possess strong analytical skills, is committed to excellence and high standards, organized, detailed and customer service oriented, can learn new areas quickly, work independently, multi-task, and produce accurate work products.
Job Responsibilities :
- Answer calls and resolve customer issues
- Keep management informed on issues and challenges
- Maintain an impeccable attendance record
- Work collaboratively with team members and call center management to contribute to department goals and maintain service level objectives
- Escalate red flags promptly and with the appropriate sense of urgency
- Become knowledgeable in all areas of default with high focus to resolve defaults and prevent foreclosure
- Adhere to all established company policies and procedures
Experience :
Skills and Abilities :