What are the responsibilities and job description for the Dispatcher position at Go Port?
About Go Port
At Go Port, we offer an opportunity to join our dynamic team in the travel and leisure industry. We're not just about jobs; we're about crafting careers that allow you to be a part of something extraordinary. As a company dedicated to providing top-notch pre and post-cruise transportation and hotel stays, we seek individuals who are passionate about creating exceptional experiences for our customers. If you are eager to embark on a journey of professional growth while being a part of a company that thrives on innovation and excellence, we invite you to explore a career with us. Join us, and let's work together to create the future of travel and leisure. Your adventure starts here!
POSITION SUMMARY:
As a Dispatcher, you will work closely with our Greeter Team to provide efficient transportation for our cruise customers traveling throughout the course of the day. This position requires an understanding of transportation logistics to support the forecasting and planning goals of the department. It is an ideal position for those with a desire to work in a fast-paced, high-energy, and challenging environment. Shifts mainly consist of early mornings, weekends, and holidays when cruise travel is operational.
PRINCIPAL RESPONSIBILITIES AND ACTIVITIES:
Coordinate the distribution of manifests to our transportation and shuttle partners.
Ensure customers are kept happy and satisfied by providing prompt responses and solutions to transportation challenges.
Communicate to drivers to ensure all pick-ups are successfully completed.
Answer questions from sales staff as well as provide up-to-date information and feedback on any transportation issues.
Anticipate escalation and utilize problem-solving skills to resolve issues.
Act as communication liaison in responding to incoming calls from drivers on the road.
Devise ways to optimize procedures utilizing logistical details and forecasting skills.
Measure performance with key metrics as defined by management.
Learn basic knowledge of Greeter processes in the field and office.
Learn to dispatch from field and office for the Port Canaveral and Orlando Airport (MCO) area.
Understand contractual supplier relationships as well as our fleet and private vehicles for efficiency and accountability.
SKILLS AND CORE COMPETENCIES:
Strong verbal communication over the phone and customer service skills.
Ability to deliver clear and concise directions.
Detail oriented to develop and plan transportation manifests.
Sound judgment and decision-making skills to assist customers and drivers.
Ability to de-escalate customer situations and provide customer satisfaction.
Thrive in a fast-paced, high-pressure environment while maintaining a high level of professionalism.
Ability to handle multiple tasks at the same time without errors and mistakes.
Ability to make decisions quickly.
REQUIREMENTS:
BA/BS degree or relevant equivalent work experience
One year of dispatch experienceis preferred
Strong knowledge of routes and roadways throughout the Orlando/ Port Canaveral area
Proficient in the use of technology, including Google Drive applications and Microsoft products.
PHYSICAL DEMANDS AND ENVIRONMENT:
(Regularly) required to stand, squat, kneel, push, pull, and reach above and below shoulder level
(Regularly) required to use hands for repetitive computer keyboard use, mouse use and to perform simple grasping
(Regularly) required to have close visual acuity
(Occasionally) required to bend and twist at the neck and waist
The pay range for this role is:
45,000 - 45,000 USD per year (Merritt Island, Florida)