What are the responsibilities and job description for the Director, Retail Sales position at GOAT Group?
About the Team
At Flight Club, we hope to bring our values to life through the passion of our employees. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
Role Overview
We are seeking a Director of Retail Sales to lead all aspects of our retail business across the United States, driving robust sales growth, ensuring a consistent, premier store experience, and providing insights on customer and market trends.
In this role, you will:
Client Engagement and Store Experience
- Cultivate a proactive selling culture focused on building long-term client relationships through best-in-class customer service
- Prioritize service and selling through training, coaching, and personal involvement
- Elevate and update the look and feel of the stores regularly to maintain aesthetic freshness and drive repeat visits
Leadership
- Develop teams to deliver exceptional customer experiences
- Lead with integrity, promoting Flight Club's culture and values
- Communicate and delegate key responsibilities to store managers
- Evaluate store performance and provide strategic coaching to meet business goals
- Design and implement retention and succession plans for store teams
- Represent and advocate for the Flight Club brand in all interactions
Strategic Focus
- Convey the company’s vision and strategy effectively to all teams
- Develop and execute innovative strategies to achieve short-term and long-term objectives
- Work closely with the General Manager and cross-functional partners to ensure alignment
- Make decisions that reflect the company's priorities and values
Brand and Industry Awareness
- Stay current with market competition, trends, and customer preferences
- Ensure employees are positioned as leading authorities in sneaker culture and fashion
Business Development
- Develop and execute strategies to grow traffic, engagement and sales through merchandising, clienteling, talent acquisition and retention
- Demonstrate strong business acumen and analytical skills
- Guide store managers in managing budgets and driving sales
- Collaborate with business partners to align with overall objectives and create energy for the stores
- Provide insights on customer trends and competitor activities to cross-departmental stakeholders
We are looking for:
- 10 years of management experience in high-end multi-unit retail
- Bachelor's degree preferred
- Demonstrated ability to think strategically and focus on delivering results
- Excellent communication and leadership capabilities
- Strong problem-solving skills with the ability to think broadly and from multiple perspectives
- Proven success in attracting and nurturing top talent
- Ability to travel (50%)
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