What are the responsibilities and job description for the Sales Associate I position at GOAT Group?
About the Team
At Flight Club, we hope to bring our values to life through the passion of our employees. Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami, Flight Club remains the premier source for authentic, rare sneakers.
Role Overview
Flight Club Sales Associates are enthusiastic, results driven and team oriented. As the face and driving force of sales for Flight Club, this role is responsible for providing an engaging and exceptional experience that exceeds client expectations. We are looking for candidates who are strong communicators and understand the needs of their customers, build long-lasting relationships, and have a passion for people and sneakers.
In this role, you will:
- Maximize sales by delivering excellent customer service, product knowledge, and brand history
- Provide every customer an elevated and unmatched experience that is uniquely Flight Club
- Greet, acknowledge and assist customers throughout their consumer journey
- Achieve individual sales goals and contribute to the overall store success
- Ensure all sales floor standards are maintained
- Consistently seek new sneaker fashion and product knowledge to act as an expert to the customers
- Work professionally and build positive relationships with clients and team members
- Support the scheduling needs of the business, ensuring that all time and attendance policies are met
- Assist in executing operational tasks to ensure premium service and smooth store functioning
- Be a representation of GOAT Groups core values inside/outside of the workplace
We are looking for:
- At least 1-3 years in a customer facing role
- Ability to relate and identify with Flight Club values
- An approachable, good listener, and an enthusiastic brand representative
- An effective and quick problem-solver with a keen attention to detail
- Positive attitude with a “no task too small or too large” mentality
- Entrepreneurial spirit; desire to exceed sales goals
- Knowledge and passion for sneaker and streetwear fashion
