What are the responsibilities and job description for the Call Center Representative position at Gold Coast Dental?
Embark on a journey with Gold Coast Dental, where passion for dentistry meets limitless opportunity! As a private, family-owned leader in multi-practice dentistry, we're dedicated to delivering top-tier, ethical care and unparalleled service to our cherished patients. With our commitment to adding 2-3 new practices each quarter, we're on an exciting trajectory of expansion and innovation.
At Gold Coast Dental, our people are the cornerstone of our success. We cultivate a culture of continuous growth and improvement, empowering our team members to flourish and thrive within our supportive family-oriented environment. If you're a talented individual ready to establish a fulfilling long-term career and grow alongside a dynamic company that values your potential, join us at Gold Coast Dental and let's achieve greatness together!
We are looking for enthusiastic, cheerful team members. We take great pride in providing exceptional customer service to our guests who wish to experience unparalleled dental care. The ideal candidate should have excellent personal skills, a willingness to further their skills, and take great pride in the presentation of the office and themselves. Team participation is a must.
Benefits:
- Medical
- Dental
- Retirement Plan
- Achievable Monthly Bonus
Responsibilities:
- Welcoming and Booking New Patients
- Making and Receiving phone calls
- Scheduling and modifying appointments
- Verifying insurance eligibility and breakdowns
- Assisting Existing Patients
- Provide solution-based customer service for patients
Qualifications:
- Strong verbal communication skills
- Positive demeanor and attitude
- Comfortable working in a call center environment
- Coachable and willing to learn
- Good reasoning and people skills
- Professional attitude
Preferred but not required:
- Dental experience (preferred)
- Bilingual in Spanish, Chinese, or Korean (preferred)
- 1 year Customer Service Experience (preferred)
Position Specifics:
- Full training your first 1 week
- Base Pay 16/hr Monthly Bonus
- Full Time
- Shifts available for mornings, mid, and evenings