Guest Services Concierge

About Golden Door:

Be a part of something bigger!

Golden Door is a Zen-inspired resort oasis for those looking to refocus their minds and re-energize their bodies. The Golden Door features world-class fitness facilities, luxurious spa amenities, spacious comfortable accommodations, Asian-inspired architecture, immaculately landscaped grounds, and 20 miles of private hiking trails.

Golden Door is passionate about the values and principles that we share with our beneficiary charities. Our culture is rooted in changing lives and in renewing our land to help revitalize the environment. We believe that responsibility extends beyond our walls. As a show of support to those involved in making the world a more loving, more humane, and more peaceful place, we have pledged 100% of our net profits to help end child abuse and transform young lives.

About The Role:

Our Guest Services Concierge makes the magic happen by providing the ultimate guest experience and invoking guest delight! We are looking for a reliable guest services concierge to make a lasting impression for our guests with friendliness and efficiency to work at Golden Door the World's #1 Spa. This role is the main point of contact for our guests, and the ideal candidate will ensure the highest level of guest service and standards, are achieved. The goal is to contribute and elevate the guest experience. The job involves answering calls, booking/cancelling services, greeting guest, and coordinating with other departments. The concierge also acts as a problem solver, resolving any guest concerns in a professional and calm manner. The guest services concierge should be an excellent communicator, organized, computer savvy, detail-oriented and able to handle problems quickly and efficiently.

Responsibilities:

• Respond to guest questions and associate concerns in a timely, professional manner.
• Adhere to all procedures, guidelines, and core values.
• Maintain a high level of guest rapport and service.
• Maintain a complete knowledge of all Golden Door spa therapies, classes, and boutique products.
• Demonstrate positive attitude and actions through a display of courtesy, service, cooperation, hospitality, sensitivity and professionalism to all guests and associates.
• Manage the daily flow of guests in the spa and aware of who is in the spa at all times. Know what services our guests are scheduled for and that we as a team are meeting client expectations.
• Diffuse unexpected situations or problems pertaining to scheduling errors, cancelled appointments and equipment malfunctions.
• Coordinate daily operations with other concierge staff and spa departments.

Skills:

• High school diploma or GED.
• Customer service experience preferred.
• Excellent communication skills.
• Must enjoy working with the people and have the ability to calmly and professionally handle conflict, guest issues, or emergencies.
• Ability to multi-task in a fast paced environment.
• Computer literacy and familiarity with MS Word, Excel, and Outlook preferred
• Ability to work independently and as part of a larger team.
• Must be willing to work evenings, weekends, and holidays as schedule requires.
• Previous hospitality experience is a plus, must be committed to excellence and providing superior service.

Physical Demands:

• Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.
• Constant need to perform the following physical activities: grasping, turning, finger dexterity.
• Frequently needs to stand for long periods of time.
• Lifting/carrying up to 10 lbs. frequently and 25 lbs. occasionally.
• Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms’ reach.
• Hearing requirements: constant need to speak on telephone and/or two-way radio, respond to public, and converse with staff. Ability to hear fire alarms and emergency equipment.

Working at Golden Door:

Join a unique working environment inspired by rich diversity and long history melding traditions. As we grow and expand, we need to attract and nurture the finest talent. External recruitment is a strategic pillar of our human resources policy. It is vital to bringing new energy to our Golden Door Team. We look for the pursuit of excellence and capacity to look to the future while staying true to our values. Candidates with these qualities will thrive at Golden Door.

At the Golden Door, we are grounded in tradition and committed to innovation. We consistently strive to lead the destination spa business with new and effective products, treatments, and wellness programs.

We are also focused on environmental stewardship efforts in northern San Diego County. The rural site known as "Golden Door 2022" ensures that the 2,000 acres of critical open space, wildlife and precious habitat areas of the property will be protected for generations to come. Protecting this property reflects our deep commitment to sustainability, which we believe is part of our responsibility to our community and beyond. Caring for the incredible resources on this site is a way we can truly contribute to our shared climate action goals.

Benefits and Perks:

We offer a competitive salary package and full-time benefits to include medical, dental, vision, life & ltd coverage. We offer a 401k plan after 6 months of employment. Employee must be 21 years of age in order to participate in this benefit. In addition, we offer vacation, sick pay, and paid holidays. Our employees may take full advantage of our WELLNESS program that includes use of the Gym facilities and beautiful hiking trails.

Equal Opportunity:

Golden Door is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

The Golden Door participates in E-verify

Nonsmoking facility

Job Types: Full-time, Part-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Every weekend
• Holidays
• Rotating weekends
• Weekends as needed

Experience:

• High End Hospitality: 2 years (Required)

Work Location: In person

Salary : $18 - $20