CORP APPLICATIONS ANALYST

Summary:

Provide support for assigned systems. Coordinate and deliver system implementation, upgrades, and enhancements to existing or new systems. Assist I.T. Management with project management for assigned projects. Maintain and support systems and documentation for systems. Perform all functions in accordance with I.T. processes and procedures and department objectives.

Essential Functions and Responsibilities

• Support responsibility for the assigned company’s Front of House based applications
• For assigned applications, serve as initial point of contact for problems: analyze problems, diagnose and find root cause and either solve the problem or works with vendors and others capable of resolving the issue
• Take ownership of support calls for assigned applications through to resolution
• Assist with upgrades, enhancements and implementation of current and new Front of House applications
• Assist with end-user training on assigned applications, as requested
• Acquire thorough understanding of operational purpose and need for assigned systems to assist end users in software best practices and ensure applications are operated as designed
• Ensure proper preventative maintenance and all necessary monitoring is performed and audited on assigned applications
• Company point of contact for vendors of assigned applications
• Maintain documentation for assigned applications
• Make recommendations on upgrades and/or hardware replacement for assigned applications
• Assists team on other projects as needed
• Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
• Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company’s guest service culture standards
• Perform other duties as assigned

Qualifications

• Previous experience performing same or similar job duties within the I.T. function working with Front of House applications
• Must have working knowledge of three of the below Front of House applications:
  • Konami Synkros (Slot Gaming)
  • InfoGenesis (Point of Sale)
  • LMS (Hotel)
  • Everi Compliance (Gaming/Title31)
  • MGT Loyalty (Customer Loyalty)
  • IBM TM1/Cognos
• Strong support skills utilized to resolve issues including, but are not limited to, computer programming and system administration
• Ability to effectively communicate technical information to non-technical users
• Previous experience leading in both small groups and one-on-one situations
• Previous experience managing and prioritizing multiple projects
• Previous experience providing outstanding guest service to both users and co-workers
• Ability to thrive in a fast paced, rapidly changing environment
• Reliable transportation required
• Must have reliable communication device (i.e. cell phone, pager) readily available when not at work in case company needs to reach out during non-scheduled work hours
• Proven experience providing high level of guest service
• At least 21 years of age
• Associate’s or Bachelor’s degree in Information Technology field or equivalent preferred
• Ability to communicate effectively in English, both written and verbal
• Obtain and maintain all work cards as required by the company
• Verify right to work in the United States

Work Cards

• Gaming

Physical Requirements

• Consistently sit/work at a desk for prolonged periods of time
• Occasionally push and/or pull up to 20 lbs.
• Occasionally lift and/or carry up to 20 lbs. at floor, knee, and waist levels
• Occasional standing or walking
• Constant use of hearing and vision, sitting, distinguishing between shades of color, and using tools or equipment requiring a high degree of dexterity

Work Environment Potential Conditions

• Indoor
• Smoky and noisy

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.