What are the responsibilities and job description for the Home Coordinator position at Golden Home Management?
Home Coordinator Job Description
What is Golden Home Management?
We are a one-stop shop for anything and everything related to people’s homes. We’re a relationship business that allows homeowners to have one person to text/call/email to solve any problem, or make any enhancement they could ever dream of for their home.
1. We offer a regular maintenance plan where we take on the ongoing maintenance that every home needs.
2. We take on one-off projects that vary in size that include repairs, renovations, or remodels such as a plumbing leak, a new flooring project, or even an addition to a home.
Core Values:
- Team No Surprises
- Buttoned Up
- Growth Mindset
- We’re Like Family
What does it mean to be a Home Coordinator?:
Our Home Coordinators are integral to the success of Golden Home Management. Our Home Coordinators are the connection point to our customers. They need to embody our values of communication “Team No Surprises” and our commitment to quality in everything we do. No day will ever be the same as every customer has different needs, but the level of service and our commitment to always doing the right thing must be constant.
Job Duties:
- Maintain customer relationships: Create a deep and meaningful relationship with our clients and their families. Trust is a huge part of our business.
- Subscription report & Team No Surprises: Prepare and create detailed, written reports after each subscription visit including updates on what was done, items that are being watched, and any new maintenance issues uncovered. During the rest of the month, provide clear communication on all fronts with our customers, our team, and our vendors so that no one is ever left surprised.
- Project Management: Become the client representative for all projects. Identify new and potential projects. Manage them from start to finish. Which includes but not limited to, getting quotes, scheduling, and invoicing at completion. Actively manage all projects.
- Pricing determination: Collaborate with our network of vendors to determine accurate pricing for all project work. Act as the client representative to ensure that clients are provided with transparent and competitive pricing options. Utilize OpenAi to research market rates.
- Team collaboration: Utilize the original home assessment to monitor the status of maintenance and safety items in each subscriber's homes. Collaborate and work with the rest of the team as needed to ensure customers problems are addressed and solved.
- Maintenance & Project Visits: Visit subscribers on a monthly or quarterly basis and make a visit during larger projects. GHM will provide you with a company vehicle. It is expected that work will be done when possible during days when you are out in the field.
- Team meetings: Actively participate in team meetings and provide feedback or suggestions often and openly.
- Hands on: Occasionally as a home coordinator you will be put in a situation where you may need to get your hands dirty. Example: helping move furniture or configuring installed technology.
- Anonymity: Our clients come from a variety of backgrounds and may be someone you have seen on TV or a local sports team. Anonymity of our clients is crucial 100% of the time.
- Home Assessments: Perform home assessments to identify potential issues, projects, or safety concerns.
Qualifications
- The candidate must have a bachelor's degree from an accredited college or university, OR 4 years of relevant work experience.
- We REALLY care about communication skills. Be ready to answer what “Team No Surprises” means to you.
- Ability to work independently and meet deadlines. Creativity and strong organizational skills. Being a self starter and a team player is crucial.
- Valid Texas drivers license and willing to travel locally in a company provided vehicle
- Being buttoned up and professional with clients and vendors
- Problem solver and analytical thinker
- Project management and construction knowledge is strongly preferred. Strong track record of managing projects of various sizes, overseeing them from start to finish.
- Embrace the use and implementation of ai
- Ability to document important information and interact with implemented software including but not limited to Microsoft Office, Google Suite, CRM software, scheduling tools, Zoho, OpenAi and Slack.
Compensation and Benefits:
Salaried Position - $65,000/year
15 days of PTO. They don’t roll over. We want you to take time off and use them!
Benefits: As a start-up, the company is still growing into offering a large benefit package for our employees. To combat the need for our employees' healthcare. We offer $400 a month in health insurance reimbursement. We are currently working to offer other benefits through an implemented PEO.
Other benefits include 13 of paid holidays including the full week between Christmas and New Years.
Holiday Schedule:
New Year’s Day - January 1st
MLK Day - 3rd Monday in January
Memorial Day - Last Monday in May
Independence Day - July 4th
Labor Day - 1st Monday in September
Thanksgiving - 4th Thursday in November
Day after Thanksgiving - 4th Friday in November
Veterans Day - November 11th
Christmas Break - December 24th - December 30th
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Ability to Commute:
- Austin, TX 78752 (Required)
Ability to Relocate:
- Austin, TX 78752: Relocate before starting work (Required)
Work Location: Hybrid remote in Austin, TX 78752
Salary : $65,000