Sales Account Manager

Sales Account Manager - Golden Limousine - Ann Arbor, MI

We seek a sales account manager with a collaborative approach to sales, territory management, customer relations, and revenue growth.

About Golden Limousine

Golden Limousine was established in January of 1992 by President and CEO, Sean Duval. We cater to your corporate and leisure needs for transportation and event management. Golden Limousine excels at providing world class services of luxury and executive level transportation. Our attention to detail and proficiency with customizations assist you in producing memorable events. It is our mission to provide accessible, memorable, and tailored ground transportation services delivered with discretion, care, and forethought.

We have the following core values:

● SAFETY - Our first and highest priority. We will meet or exceed all regulatory requirements while taking a proactive approach, enabling us to prevent incidents before they occur. We are committed to providing our employees, customers and community with safe luxury and reliable transportation.

● EXCELLENCE - Our passion is for excellence. Our pledge to customers is a friendly experience from reservations to your return home. We value honesty and integrity above all else and all of our employees must adhere to the highest standards.

● RELIABILITY - Our flexibility allows us to meet the ever-changing needs of our customers quickly and efficiently. Our maintenance facility and procedures are state of the art and 99.5% of our trips are completed without any mechanical problems.

● VALUE - We view our customers as partners and focus on building long-term relationships. We strive to focus on the individual needs and requirements of each of our clients and continual enhancement of the value we provide.

● EFFICIENCY - We continuously collaborate with our customers and within our teams to discover and apply safer, better, faster, and the most cost effective ways to provide the services our customers value.

About the Role

Our sales account manager will work as an ambassador for Golden Limousine and is responsible for establishing and maintaining good relationships with our customer base within their assigned territory and upselling/expanding services within the organization. In keeping with the highest level of professionalism, you will be responsible for delivering stated revenue and profit goals to the company.

In this role, you will:

● Promote and sell services through various selling techniques to meet and exceed corporate sales revenue topics● Provide customers with pricing quotations, service details and any additional information as appropriate

● Travel within sales territory to meet current customers and prospect for new customers

● Conduct meetings both face to face and via phone calls on a daily basis

● Maintain CRM system daily

● Build and maintain relationships with current and new customers

● Maintain records for all sales leads, customer accounts, and activity

● Manage and own the relationship between the customer and Golden Limousine for sales orders, RFQ’s, RA’s, new requests, etc.

● Monitor industry competitors, new product and market conditions to understand and communicate Golden Limousine’s value proposition

● Work closely with the entire sales and marketing team to ensure we build a cohesive brand image and that they are in line with our overall corporate values and industry requirements

● Work with others within the sales and customer service teams to create a cohesive team environment. Cross-train and collaborate as necessary

● Submit required reports as assigned by supervisor/manager

About You

The ideal candidate for this role is an outstanding communicator and team player. You have a strong background in sales and are exceptional at building and maintaining key relationships.

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Assessment criteria:

- Ideal: Inside and outside sales experience.- Bonus: Government contracting experience-

Questionnaire:

Written survey:

- Why are you interested in this position?- Why do you feel that you would be a good fit for this role?- What size of a department have you led in the past?- What are your compensation expectations?

Video interview:

- Describe your approach to building and maintaining relationships with potential clients.- What do you like most about sales?- What do you like least about sales?- What is your ideal work environment?- How do your peers describe you?

Phone interview:

- Career history walk through- Deep dive into transportation experiences