Guest Service Representative

Job Summary
We are seeking a friendly and professional Guest Service Representative to join our tight knit team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer serviceand ensuring a memorable stay for any of our visitors, working well with the rest of the team and communicating needs effectively. This role requires well polished and effective communication skills, a welcoming attitude, and the ability to handle guest inquiries efficiently and on time. Experience in hotel management, tourism, guest relations, or hospitality management is preferred, multilingual or bilingual abilities to serve our diverse clientele are also a nice addition but not necessary.

Duties

• Greet guests upon arrival and assist with any customer needs
• Manage multi-line phone systems and respond promptly to guest inquiries
• Provide information about hotel amenities, local attractions, and services
• Handle guest requests and resolve issues promptly to ensure guest satisfaction
• Complete a daily task list tutored to employees to ensure building and guest needs are being met sufficiently.
• Foster positive guest relations by delivering personalized service and general positive attitude.
• Unpack, Price and Stock merchandise.
• Operate the point of sale system effectively to make merchandise sales.
• Educate and inform guests about relevant history, trivia, and information.

Skills

• Proven experience in hospitality management, front desk, and retail settings
• Good customer service skills with a strong focus on guest satisfaction
• Excellent phone and email etiquette.
• Multilingual or bilingual abilities are desirable to communicate effectively with diverse guests (not necessary)
• Knowledge of Point of Sale systems and cash drawers.
• Ability to handle stressful high energy situations calmly, professionally, and positively
• Exceptional communication skills, both verbal and written
• Familiarity with guest services, Tourism, and retail standards

This position offers an engaging environment where your individual skills and strengths will be valued assessed, improved and put to practice. We seek motivated individuals who are dedicated to creating positive experiences for our guests through excellent service and professionalism who have an appreciation for history, tourism, and are community minded.

We offer on the job training so even if you aren't the strongest or most confident candidate out of the gate we will work with you to help you grow into what we know you're capable of. Every step of the way someone will be there to ensure you understand your responsibilities and how to most effectively go about them.

Additionally we offer flexible scheduling tailored to your needs and preferences so long as they are in line with our companies culture values and needs your schedule will be posted a month in advance in order to ensure you have a clear and consistent expectations for your schedule.

That's not all! we also offer opportunities to become more locally involved in the form of fun community events, steady interaction with volunteers, guests and other local attractions.

So if you are interested in joining us here and working together to make a real impact on people at The Golden Spike Tower, feel free to apply and lets get started.

Job Type: Part-time

Pay: $15.50 - $17.50 per hour

Expected hours: 25 – 30 per week

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Professional development assistance

Work Location: In person

Salary : $16 - $18