What are the responsibilities and job description for the Cash Management Representative position at Golden State Bank?
Job Summary
The Cash Management Representative consistently delivers excellent service and supports bankers and branch staff by providing skilled and knowledgeable assistance with cash management solutions and perform a variety of support activities such as onboarding new product set-ups and managing all elements of the Cash Management products.
Essential Job Duties
- Ensure delivery of exceptional customer service via telephone or through email by taking ownership of each customer or banker inquiry, question, or concern to resolution.
- Ability to effectively multi-task and prioritize work to ensure efficiency.
- Responds to Partnering with the Central Services team to ensure new services are established correctly and timely and that customer issues are addressed in a professional and responsive manner.
- Review, analyze and understand clients’ Cash Management needs and conduct professional demonstrations as needed.
- Maintains sufficient knowledge of all the Cash Management products including, but not limited to Online Banking, Mobile Banking, Remote Deposit Capture, Remote Deposit Anywhere, Online Wires, Account Analysis, ACH Origination, Positive Pay, BillPay, External Transfers, Debit Card, General Account Inquiries, etc.
- Understand the risk associated with all the Cash Management products and services and work with the Compliance Officer to ensure all risks are identified and mitigated.
- Identifying product improvements and solutions by communicating client and prospect needs and participating in the development of new services or modifications of existing services.
- Complies with and stays abreast of all banks policies and procedures, federal and state laws applicable to the job.
- Gather data and process various reports (e.g., currency transactions, callbacks, etc.)
- Perform Reconciliations and Certifications
- Perform Adjustments and Research
- Participate in assuring quality control regarding audits and certifications.
- Review and find opportunities to enhance current process, forms, procedures, and aid in the initiative for a paper-less process whenever warranted.
- Performs other duties or special projects as required or as assigned.
Core Competencies
Business Ethics: Works with integrity and ethically, upholds organizational values and abides by written policies.
Leadership & Management: Abides by the Bank’s leadership principles at all times. Reacts well under pressure. Develops subordinates' skills and encourages growth by providing candid, relevant feedback, and coaching. Carries out required performance management processes and timekeeping responsibilities. Identifies disciplinary situations or employee conflict and manages communication appropriately. Assures confidential interchange with subordinates as appropriate. Demonstrates and instills in others an appropriate sense of urgency. Recruits and retains high quality team members.
Judgment: Displays willingness to make decisions timely, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process and takes responsibility for communication including what is heard.
Teamwork / Morale: Treats others with respect and courtesy, gives and welcomes feedback, inspires the trust of others, exhibits tact and consideration, displays positive outlook and pleasant manner, offers assistance and support to co-workers, works cooperatively in group situations Engages consistently in professional behavior.
Adaptability & Accountability: Adapts to changes in the work environment, manages competing demands, accepts criticism and feedback, changes approach or method to best fit the situation and takes responsibility for own actions.
Communication: Expresses ideas and thoughts both verbally and in written form, exhibits good listening skills and comprehension, responds well to questions, writes clearly and informatively and edits work for spelling and grammar. Presents accurate numerical data effectively.
Analytical Skills: Synthesizes complex or diverse information, collects and researches data when necessary, identifies data relationships, designs workflows and procedures, analyzes assigned tasks, resources and workflow processes to prioritize projects and determine best way of meeting deadlines and requirements. Compliance: Within specified functional area of authority, is personally accountable to understand and ensure regulatory and policy compliance with state and federal requirements including but not limited to: all applicable consumer protection laws and regulations governing financial institutions, the Bank’s Bank Secrecy Act / Anti-Money Laundering and OFAC (BSA/AML/OFAC) in accordance with his/her respective job duties and responsibilities
Confidentiality: Maintains a high degree of confidentiality.
Organization: Maintains continuous workflow to meet daily/weekly/monthly deadlines.
Attendance & Punctuality: Schedules time off in advance, begins working on time, keeps absences within guidelines, ensures work responsibilities are covered when absent and arrives at meetings and appointments on time.
Job Qualifications
Must be able to perform all the essential duties of the position satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Minimum 2 to 4 years of operational banking and/or cash management experience.
- Experience with Jack Henry System and core banking preferred.
- High school diploma or some college preferred.
Computer & Software Skills
- Must have foundational computer skills including Microsoft Office Suite (Outlook email and calendaring) and the Internet
Travel
- Occasional local travel
Additional information
Min.:$34,000 Max.:$42,000
Salary : $34,000 - $42,000