What are the responsibilities and job description for the Operations Analyst position at Golden State Foods?
Description
GOLDEN STATE FOODS
Position Description
JOB NO:SOPSANLST
FUNC: Dist/FP
JOB TITLE:Operations Analyst/N07
REPORTS TO:Operations Manager
SUPERVISES: None
BACK UP: Administrative Assistant
LOCATION: Dist/FP
Human Resources Approval/Date
Functional Executive(s) Approval/Date
JOB SUMMARY:Provides assistance and coordination to department operations and management to meet
established objectives for quality, accuracy, timeliness, and completeness.
Essential Functions
date knowledge regarding applications and business operations practice and procedures to enhance GSF
processes and profitability. The ability to apply knowledge in order to formulate proper questions, analysis
and impact to business operations. (15-20%)
Education/Certification
Bachelor’s degree in Supply Chain, Engineering or Information Systems from an accredited college or
university is preferred. Quality technical schools that specialize in this area may be considered.
Experience
2 to 3 years of relevant work experience in supply chain, data entry and customer service.
Operations Analyst – N07 11/16
1
Knowledge, Skills And Abilities
Knowledge of (B/basic; J/journey; E/expert):
Knowledge of Kronos/Payroll Systems (J)
Computer-based (WMS) inventory control systems (B)
Order processing concepts and techniques (B)
PC word processing/spreadsheet software applications (B)
Systems Development Methods—designing and developing applications; applying procedures, tools,
and methods; integrating systems; documentation; package skills (B)
Understanding existing & emerging technologies (J)
Processing, programming, and application concepts and techniques (J)
AS400 operations and troubleshooting (B)
Computer hardware, networking, and troubleshooting skills (P)
Knowledge of JD Edwards applications (B) Level 2 issues (P) – Level 3 (E)
Understanding of all gsf applications and business requirements (P)
Basic office equipment and machinery (P)
PC word processing/spreadsheet software (P)
Skill And Ability To
Communicate and coordinate effectively with internal and external customers verbally and in writing
Work effectively in a general business environment, with a focus on high levels of quality and customer
service
Project Management- managing multiple projects and programs management(B)
Understanding Business Operations Practices and Approaches- business acumen; business standards and
guidelines; maintain the highest standards, understanding business organization (B)
Administrative Skills- planning, prioritizing, and administrating (J)
Customer Focus- customer satisfaction; IT customer services activity, make the best product, give the
customer a fair deal (J)
Consulting/Problem Solving- resolving conflicts and problems; focusing in results (J)
Vendor Management (B)
Must act in accordance with the Values and Creed of GSF (E)
Train employees in computer applications (J)
LEADERSHIP/MANAGEMENT RESPONSIBILITY
Not applicable.
PERFORMANCE CATEGORIES
Productivity/quality standards:accuracy, timeliness, thoroughness
Productivity/quality standards:reliability
Organization and attention to detail
Cost containment
Teamwork within the department and across departments
Project/assignment standards
Customer satisfaction
Operations Analyst – N07 11/16
2
GOLDEN STATE FOODS
Position Description
JOB NO:SOPSANLST
FUNC: Dist/FP
JOB TITLE:Operations Analyst/N07
REPORTS TO:Operations Manager
SUPERVISES: None
BACK UP: Administrative Assistant
LOCATION: Dist/FP
Human Resources Approval/Date
Functional Executive(s) Approval/Date
JOB SUMMARY:Provides assistance and coordination to department operations and management to meet
established objectives for quality, accuracy, timeliness, and completeness.
Essential Functions
- Processes,prepares, maintains, and distributes a variety of documents, reports, and files to facilitate smooth
- Createsand maintains standard and special spreadsheet reports to ensure availability of complete and
- Facilitatesinternal communication, participating on one or more committees or teams, to ensure smooth
date knowledge regarding applications and business operations practice and procedures to enhance GSF
processes and profitability. The ability to apply knowledge in order to formulate proper questions, analysis
and impact to business operations. (15-20%)
- Providesback-up assistance to other functions and support staff to ensure smooth operations, adequate
- Adheresto food safety, quality and legal compliance.In the event of a crisis (i.e. product recall, fire, etc.)
- Adheresto safety, health and environmental standards of the facility.
- Performsother related and assigned duties as necessary.Travel may be required.
Education/Certification
Bachelor’s degree in Supply Chain, Engineering or Information Systems from an accredited college or
university is preferred. Quality technical schools that specialize in this area may be considered.
Experience
2 to 3 years of relevant work experience in supply chain, data entry and customer service.
Operations Analyst – N07 11/16
1
Knowledge, Skills And Abilities
Knowledge of (B/basic; J/journey; E/expert):
Knowledge of Kronos/Payroll Systems (J)
Computer-based (WMS) inventory control systems (B)
Order processing concepts and techniques (B)
PC word processing/spreadsheet software applications (B)
Systems Development Methods—designing and developing applications; applying procedures, tools,
and methods; integrating systems; documentation; package skills (B)
Understanding existing & emerging technologies (J)
Processing, programming, and application concepts and techniques (J)
AS400 operations and troubleshooting (B)
Computer hardware, networking, and troubleshooting skills (P)
Knowledge of JD Edwards applications (B) Level 2 issues (P) – Level 3 (E)
Understanding of all gsf applications and business requirements (P)
Basic office equipment and machinery (P)
PC word processing/spreadsheet software (P)
Skill And Ability To
Communicate and coordinate effectively with internal and external customers verbally and in writing
Work effectively in a general business environment, with a focus on high levels of quality and customer
service
Project Management- managing multiple projects and programs management(B)
Understanding Business Operations Practices and Approaches- business acumen; business standards and
guidelines; maintain the highest standards, understanding business organization (B)
Administrative Skills- planning, prioritizing, and administrating (J)
Customer Focus- customer satisfaction; IT customer services activity, make the best product, give the
customer a fair deal (J)
Consulting/Problem Solving- resolving conflicts and problems; focusing in results (J)
Vendor Management (B)
Must act in accordance with the Values and Creed of GSF (E)
Train employees in computer applications (J)
LEADERSHIP/MANAGEMENT RESPONSIBILITY
Not applicable.
PERFORMANCE CATEGORIES
Productivity/quality standards:accuracy, timeliness, thoroughness
Productivity/quality standards:reliability
Organization and attention to detail
Cost containment
Teamwork within the department and across departments
Project/assignment standards
Customer satisfaction
Operations Analyst – N07 11/16
2