Resident Relations Specialist

The Resident Relations Specialist is oftentimes the first person our residents and customers come into contact with and as such is required to provide excellent customer services to all future and current residents. Resident Relations Specialists’ primary responsibility is for the overall retention of our residents. Focus on proactively and diligently working renewals. Implement fun, affordable and creative monthly resident events as needed.

Duties and Responsibility:

• Diligently and proactively contact residents whom have expiring leases, encouraging them to renew. Maintain a resident retention ratio of 40% or greater.
• Renew residents according to the YieldStar renewal rate.
• Develop monthly resident retention programs, produce and maintain a monthly calendar of resident activities, being mindful, too, of the established budget for such events.
• Properly and proactively promote resident activities, assist in preparing for the events, and attend the events.
• Address resident concerns, such as service requests, noise complaints, etc., promptly and independently, communicating those when necessary to your direct supervisor.
• Recommend eviction if resident behavior warrants and prepare related documentation to support recommendation.
• Communicate information to residents with well-written and professional notices.
• Counsel residents who are not complying with the terms of the lease, including those concerning delinquent payments.
• Refer residents with special problems, such as economic, social, legal, health, etc., to groups or agencies that provide assistance.
• Participate in any court hearings and/or appeals as needed.

Skill Requirement:

• Have a “people person”, outgoing and compassionate personality with the ability to relate to people from all walks of life.
• Possess strong sales skills.
• Have knowledge of property management policies and procedures.
• Proficient in computer skills, including Microsoft Office products.
• Knowledge of RealPage products preferred, including OneSite, YieldStar, Lead2Lease and Ops Technology.
• Possess strong multi-tasking and organizational skills.
• Should have general knowledge of Fair Housing.
• Communicate effectively, both verbally and in writing.
• Ability to perform at high levels in a fast-paced work environment and successfully adapt to changing priorities and work demands.
• Possess excellent conflict resolution skills, with the ability to address difficult or sensitive issues in a compassionate yet straightforward manner.
• Able to establish and maintain effective working relationships with peers, superiors, residents, community service agencies and the public.
• Skilled in communicating with all types of people in a wide variety of situations.

Position Requirement:

• Education: High school diploma or GED required.
• Experience: Minimum of one year of residential property management or related experience or combination of education and experience.
• Willingness to help and work in areas other than resident retention, such as leasing.
• National Apartment Leasing Professional (NALP) a plus!
• Able to work weekends.