What are the responsibilities and job description for the Front Desk Agent position at Good Nite Inn?
Good Nite Inn is seeking a dedicated Front Desk Agent to join our team Fremont, California. This role is pivotal in ensuring our guests receive exceptional service and a welcoming experience, aligning with our commitment to quality and value.
Responsibilities
- Greet guests warmly and assist with check-in and check-out processes.
- Manage reservations and handle guest inquiries efficiently.
- Provide information about hotel amenities and local attractions.
- Address guest complaints or concerns promptly to ensure satisfaction.
- Maintain accurate records of guest interactions and transactions.
- Collaborate with housekeeping to ensure rooms are ready for guests.
- Assist with night audits as required for operational accuracy.
- Uphold the hotel's standards of cleanliness and customer service.
Qualifications
- Proven experience in hospitality or customer service roles.
- Strong communication skills, both verbal and written.
- Familiarity with front desk operations and hotel management software is a plus.
- Bilingual or multilingual abilities are preferred.
- Excellent problem-solving skills and attention to detail.
- Ability to work flexible hours, including nights and weekends.
- A friendly demeanor with a passion for helping others.
Call-To-ActionIf you're ready to make a difference in the lives of our guests while working in a dynamic environment, we invite you to apply today and join the Good Nite Inn family!
Job Type: Full-time
Pay: From $17.75 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Monday to Friday
- Morning shift
- Night shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Preferred)
- Hotel: 1 year (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Ability to Commute:
- Fremont, CA 94538 (Required)
Work Location: In person
Salary : $18