Customer Service Representative

Customer Service Representative

Job description

Primary Responsibilities

Provide the best customer support to clients to ensure a successful business partnership with them. Assist management with existing and potential new clients by handling office tasks, providing polite and professional assistance via phone, mail, and email.

DUTIES AND RESPONSIBILITIES

• Support office staff and management with general operational tasks
• Answer phones in a professional manner and take orders from the clients efficiently to ensure they are receiving excellent service
• Suggest changes to office task workflow to improve efficiency
• Manage communication of information in and out of the office and coordinate with management what orders need to be handled in the correct time frame
• Constant communication with shipping and receiving manager and production team
• Monitor and maintain office equipment; repair or replace malfunctioning equipment and hire technicians when required
• Ensure office is always kept clean and organized

QUALIFICATIONS

• Associates degree in related field is preferred
• Clerical experience
• Outstanding communicator, both orally and written
• Customer service and sales experience is a plus
• Self-starter who works well independently
• Detail oriented and exceptional organizational skills
• Professional demeanor
• Desire to be proactive and create a positive experience to others
• Must be reliable, responsible, flexible and take directions well
• Must be able to handle multiple interruptions and follow through

KEY COMPETENCIES

• Critical thinking and problem-solving skills
• Planning and organizing
• Time management
• Attention to detail
• Decision making
• Communication
• Troubleshooting
• Team work
• Adaptability
• Results driven

Job Type: Full-time

Pay: $16.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Health insurance
• On-the-job training
• Paid time off

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to commute/relocate:

• Mankato, MN 56001: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

Salary : $16 - $21