Key Carrier- Bargain Store

GOODWILL GULF COAST

Job Description

TITLE: Key Carrier (Bargain Stores) DATE WRITTEN: 10/2022

DEPARTMENT: Donated Goods SUPERVISED BY: Store Manager. Asst. Mgr.

SUPERVISES: n/a STATUS: Non-Exempt, Hourly, Full-time

Mission Contribution:

To provide world class customer service and assist the store in reaching sales goals which will enable the agency to provide more employment opportunities and services to the community.

Function:

Assists the Store Manager by helping with the supervision of employees, trainees and community service workers and seeing that the store opens and closes properly. This is a developmental position in order to develop the knowledge and skills needed to be an Assistant Manager.

Essential Functions:

• Ensures World Class donor and customer service, greeting customers within 10 seconds and providing friendly service and information, thanking customers at the end of a sale and inviting them back.
• Opens and closes the store as scheduled.
• Supervises, works with and motivates store employees to reach assigned production guidelines.
• Receives, prices, displays and sells store merchandise, as well as delegates others to do the same.
• Uses cash register to total sales, accepts payment, and authorizes voids, returns, exchanges and credit for merchandise.
• Records and balances cash register receipts, records store transactions, daily, or as scheduled to do so.
• Adequately stocks and maintains interior and exterior of store in an attractive manner.
• Follows production guidelines; rotate tables as much as possible.
• Rotate tables from sales floor and returns them to the proper place in the warehouse.
• Transfers tables from the back room to the sales floor when working in the warehouse.
• Pulls and rotates store merchandise as instructed by Supervisor or Manager
• Assists in stores loss control by watching customers and employees and reporting suspicious activity to the manager or director.
• Completes accurate sales reports and transmits to the main office by 10:00am each day.
• Observes safety procedures and personnel policies and ensures compliance by employees, community service workers and trainees.
• Supervises and trains staff giving them oral communications regarding work performance as necessary.
• Initiates and completes paperwork required in day-to-day operations of the store, in the absence of the store manager and assistant manager.
• Keeps employees daily attendance records and reports absences and attendance issues, in the absence of the store manager and assistant manager.
• Assists in conducting workplace orientations for new hires as needed.
• Keeps aisles free from debris in the production and sales floor area. Ensures the cleanliness of the store and/or production area by sweeping, mopping, dusting and cleaning bathrooms or delegating tasks to store employees.
• Maintains adherence to all company policies and procedures.

Skills, knowledge and abilities: (these are required to enable job holder to perform the essential functions of the job).

• Must be able to interact cordially and productively with a variety of people.
• Must be able to market Goodwill and explain the mission to the general public.
• Ability to use Word, as well as, ability to use other office equipment.
• Must be able to take initiative and work well with little supervision.
• Must possess excellent organizational and communication skills.
• Must be able to keep information confidential.
• Must be able to maintain an effective working relationship with, and among employees.
• Must be able to work a flexible schedule including nights and weekends.
• Ability to function in a hectic work environment with occasional periods of high stress.
• Must be at least 18 years of age.

Physical Requirements:

• Ability to lift and carry objects weighing up to 25 lbs. frequently and 75 lbs. with assistance occasionally.
• Ability to push equipment on wheels weighing 50 lbs. to 150 lbs.
• Ability to engage in frequent bending, stretching, stooping and prolonged standing, walking and twisting.
• Ability to use fingers, hands and wrists, repetitively..

Experience and Education Requirements:

• • High School diploma or GED preferred, but not required.
  • Prior work experience in the service industry preferred.
  • Prior experience operating a cash register preferred.
  • Prior supervisory experience preferred.

Working Conditions:

Frequent physical exertion; exposure to unfit donated goods.

Critical Performance Factors:

• Customer Service
• Safety/Accident Prevention
• Image
• Accuracy of balancing cash registers.
• Speed and quality of processing