Job Objective:

To provide support for the efficient operation of the salvage outlet while promoting Goodwill’s mission and values. This role ensures a positive shopping experience, oversees store personnel, and fosters a productive, team-oriented environment. Responsibilities include staff supervision, operational efficiency, and compliance with company policies, all while contributing to sales goals and community engagement. This position reports to the Salvage Outlet Manager who evaluates performance annually.

In addition, embodies the Goodwill Mission to: “Empower people to achieve their most abundant life” and upholds the Company Core Values of: Relentless Pursuit of Excellence, Customer-First Mindset, Humble Confidence, Passion for Mission, and Do the Right Thing.

Supervisory Responsibilities:

• Salvage Outlet employees.
• Program Participants assigned to the location.

Essential Job Functions:

• Assist in the daily supervision of store employees, ensuring productivity and adherence to policies.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Warmly greet and assist all customers and donors in a friendly and helpful manner, ensuring a positive experience.
• Oversee and assist with the proper loading, unloading, and rotation of merchandise tables.
• Support the timely and proper loading of trailers to optimize efficiency and organization.
• Handle cash transactions accurately and operate the POS system efficiently.
• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats. Foster a culture of safety awareness and compliance among all staff members.
• Maintain a clean, safe, and organized shopping and working environment for staff and customers.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.
• Other duties as assigned by supervisor.

Required Education and Skills:

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.
• Demonstrated expertise in fostering a positive and productive work environment.
• Excellent verbal and written communication skills, essential for engaging with employees, customers, and management. Capable of conveying information clearly and effectively in various situations.
• Skilled in resolving customer concerns, ensuring a positive shopping experience. Committed to upholding high standards of customer service and fostering customer satisfaction.
• Proficiency with point-of-sale systems, Microsoft Office Suite, and retail software.
• In-depth knowledge of retail operations, including inventory control, merchandise processing, and financial oversight.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Qualifications:

• Authorized to work in the United States.

• Flexible availability.
• Able to frequently bend, twist, reach above shoulder level, push and pull, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 lbs.
• Able to effectively and safely use standard office and light industrial equipment.