E- Commerce Assistant Manager

Description and Job Responsibilities

SUMMARY:

The E-Commerce Assistant Manager manages the overall operation of the Shop Goodwill Department. Duties include, but are not limited to the improvement, development, and management of Shop Goodwill.com and eBooks operation, including accepting and processing donations, assisting online customers, processing returns, shelving and shipping orders and training.

 ESSENTIAL FUNCTIONS:

1. Ensure Shop Goodwill and E-Books employees are meeting or exceeding their respective production goals and processing (pictures), posting and shipping.
2. Inspects listings to ensure accuracy of descriptions, spelling and necessary information to maximize the listings’ potential value.
3. Will manage the overall operation in the absence of the E-Commerce Manager.
4. Achieving departmental daily average sales.

DUTIES & RESPONSIBILITIES:

1. Assists in supervising the posting of media into the inventory system, shelving and or processing.
2. Ensures inventory growth and maintenance goals are obtained.
3. Ensures production goals are met, and sort counts are accurately maintained for all incoming and outgoing materials.
4. Supervises and performs packaging and shipping to accurately ship orders and exchanges.
5. Must have the ability to write grammatically correct descriptions of merchandise that is for sale on the ShopGoodwill website.
6. Performs administrative duties such as opening and closing department, responsible for carrying keys, able to process time sheets and payroll, follow procedures for handling money and bank deposits.
7. Works with the E-Commerce Manager to analyze workflow processing and recommends process improvements to ensure rapid and efficient operation. Continually analyzes marketplaces and pricing strategies and implements improvements when required.
8. Complete all assigned reports in a timely manner including daily report (DSR) report and manage all customer refunds and credits.
9. Photograph items with a digital camera.
10. Upload photos into computer and reformat picture sizes.
11. Post descriptions and photos onto ShopGoodwill.com website.
12. Ensures inventory growth, inventory maintenance and product flow are achieved.
13. Ensures customer receives efficient and courteous service. Receives and answers, within established guidelines, customer questions and complaints.
14. Executes the Kaizen 5-minute drills to maintain clean/safe workstations. Ensure work areas are organized, maintained, and cleaned at the end of each day.
15. Demonstrates ethical work practices. Ensures departmental compliance with all company policies and procedures.
16. Contributes to making budget and reducing expenses.
17. Maintains a positive, team-oriented relationship with management, peers, and subordinates; encourages positive interactions between all departments.
18. Maintains and ensures safety in the workplace.
19. Assist in facilitating the completion of all training guides according to procedure.
20. Assist in the development of Standard Operating Procedures (SOP’s) and other training materials, as necessary.
21. Excellent attendance and punctuality, and good customer service skills.
22. Ensures a safe working environment by observing and practicing safe work habits and provides safety training as needed.
23. Perform all other duties as assigned.

Qualifications & Physical Demands

QUALIFICATIONS:

1. High School diploma or GED preferred.
2. Three years’ experience in management/supervisory capacity or equivalent.
3. Sufficient eyesight and manual dexterity to differentiate between and classify them.
4. Must be able to understand and follow directions well.
5. Ability to bend, twist, and carry a minimum of 30 pounds.
6. Communicates effectively in person and by telephone to deal with employees, customers, and the general public.
7. Determines quality of merchandise received and shipped.
8. Use good judgment when a problem arises with customers, the public and employees.
9. Takes acceptable digital photos for online listings.
10. Ensures clean, organized work and storage areas.
11. Ability to orient and train new employees.
12. Skilled with Windows PC and operating System, Microsoft Excel, and Internet, enters data utilizing spreadsheet programs such as Excel.
13. Experienced in customer focused sales and support environments.
14. Must be able to multi-task, work rapidly, and efficiently.
15. Ability to identify training needs and create developmental plans to improve employee’s skills and performance.
16. Ability to communicate effectively in English. Bilingual (English & Spanish) preferred but not required.
17. Ability to analyze numbers.
18. Experience with a digital camera.
19. Leadership skills include professional business ethics, assertiveness, and self-motivation.
20. Commitment to service and building customer loyalty.
21. Strong people skills, time management and communication skills.
22. Current Driver License, personal vehicle and proof of liability insurance required.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to stand and/or walk for prolonged periods of time.
• Must be able to frequently bend, stretch, and stoop.
• Must be able to endure frequent periods physical exertion.
• Must be able to lift and carry objects weighing up to 35 lbs., must be able to lift 50 lbs. with or without reasonable accommodation.
• Adequately lighted and ventilated buildings.
• Exposure to unfit donated goods.