Manager, E-Commerce

Essential Functions and Related Duties

Supervisory Responsibilities:

• Supervises employees, providing coaching and mentorship to optimize productivity and support the mission.
• Interviews, selectively hires, and trains staff.
• Creates and organizes the schedules and work of staff.
• Conducts performance evaluations that are timely and constructive.
• Maintains and motivates a positive team through communication, incentives, and evaluations.
• Handles employment actions, including discipline and termination of employees in accordance with company policy.

Duties/Responsibilities:

• Monitors employee performance, identifying and facilitating opportunities to increase productivity and efficiency.
• Manages daily aspects of Ecommerce employees to ensure projects are completed and goals and staff/store needs are met.
• Enforces safety practices and procedures and prepares related reports.
• Provides required safety equipment; ensure that all equipment is in working condition.
• Leads team in conducting daily safety checks on equipment.  Ensures that all employees comply with safety procedures.
• Properly follows OSHA specifications regarding lockout/tagout procedures.
• Manage staff and resources to meet sales budget and expense goals.
• Manage inventory and order fulfillment for Ecommerce Store (E-Books, E-Collectibles, and all ecommerce platforms).
• Collect data reflective of online media sales, including, but not limited to: sales volume on all markets, inventory received, inventory aging, inventory on hand, wages, shipping, material costs and any other direct costs and expenditures. 
• Read and analyze data and make all necessary adjustments to maximize and maintain profitability.
• Analyzes online marketplaces and pricing strategies to ensure maximized profitability and sales with the lowest possible costs.
• Analyzes reports and recommends model changes to support sales goals.
• Analyzes workflow processes to recommend and implement process improvements to ensure rapid and efficient operations.
• Ensures that excellent customer service standards are upheld and that customer service ratings are at acceptable level.
• Ensures all areas of the operation are SOP compliant.
• Maintains and motivates a positive sales team through communication, incentives, and evaluations.
• Reviews sellers’ information on Shop Goodwill and all other marketplaces to ensure that it is
• compliant with requirements related to posting of items, description etiquette, and other criteria.
• Oversee Watch and Jewelry sort and to ensure that goods rejected for online sale will be made available to the retail stores as timely as possible.
• Prepare reports for senior management on request.
• Ensure that housekeeping, safety, and security is maintained, reporting all needed repairs, problems and/or hazards immediately.