To direct the smooth operation of a fast-paced retail store and present a positive image of Goodwill to the community. Position reports to the District Sales Manager. The Store Manager is responsible for the supervision of all store personnel.

• Knows and understands the Goodwill Mission: Strengthen communities by empowering individuals and families through education, training and job placement.
• Supervises Work Force:
  • Supervises store employees on a daily basis.
  • Supervises orientation and training program for new employees.
  • Holds sales meetings monthly.
  • Schedules hours within set limits.
  • Participates in the interviewing, hiring and termination decisions for all store personnel.
  • Follow dress code and wear designated identification as provided.
• Supervises Stock Procedures:
  • Supervises handling of donations, returns, stock transfers.
  • Quotes prices not on the price list.
  • Checks condition and placement of stock.
  • Maintains store appearance and shop-ability.
  • Works to reduce internal theft and shoplifting.
  • Ensures 2 textile audits are completed per textile hanger per day and all other processed racks are counted and tracked on the appropriate paperwork.
• Cashiering:
  • Accurately count money and make change.
  • Accurately ring register being aware of proper pricing.
  • Know Visa and MasterCard procedures, all forms of payment and discounts including Goody Bucks, Good Points and MGB.
  • Properly bag merchandise.
  • Alert management regarding altered tickets.
  • Communicate specials to customers.
  • Acknowledge all customers and contributors in a helpful & friendly manner
  • Refer customers to management as warranted.
  • Watch for shoplifting, for ticket switching and for non-store people in unauthorized areas.
  • Maintain safe working and shopping environment.
  • Ask every paying customer if they would like to Round Up (their change goes to support our Mission).
• Administrative and Clerical Operations:
  • Administers company policies and procedures.
  • Supervises daily bank deposits, replenishes change fund, and picks up bank bags.
  • Handles refunds.
  • Runs register and makes change.
  • Handles customer complaints.
  • Routes mail.
  • Maintains store operating money and petty cash fund.
  • Maintains records of store as required.
  • Makes recommendations to the District Sales Manager based on analysis of records.
  • Supervises the placement of signs in sale areas and windows for promotions and special events.
  • Reports need for repairs to the District Sales Manager or Vice President of Transportation.
  • Supervises the ordering of cleaning and maintenance supplies.
  • Supervises inventories and supply requisitioning.
  • Attends meetings as required.
• Security and Safety:
  • Maintains safety and security of the premises and merchandise.
  • Seeks to control pilferage and prevent burglary.
  • Eliminates fire hazards and unsafe conditions.
  • Conducts emergency drills and instructs workers in fire prevention and safety procedures.
  • Maintains a safe working and shopping environment.
  • Do bag checks anytime an employee leaves the building.
  • Fills in as needed to cover schedule in absence of other store employees.
  • Other duties as assigned by supervisor.