What are the responsibilities and job description for the Donor Greeter - Full Time position at GOODWILL INDUSTRIES OF THE VALLEY WORKS INC?
Founded over ninety years ago, Goodwill Industries of the Valleys is committed to the vision of eliminating poverty through our mission of empowering individuals, strengthening families, and inspiring communities. Goodwill team members are at the heart of this mission. They are the very individuals we aim to empower, part of the families we want to strengthen, and members of the communities we want to inspire. Through a team-centered model, Goodwill is more connected to the areas we serve. Our team members are the ones who drive innovation, further the impact we make for those we serve, and define the very culture of our organization.
What is a team-centered culture exactly? It’s a commitment to team member development, improved and efficient processes, and a dedication to providing the support needed to be successful. From our retail locations, to our production teams, support staff, and those on the front lines of our mission work, every role within the organization is vital. Collaboration on all levels, sets up both the individual and the organization for success. We would love to have YOU be a part of that success – apply today!
- Ensures 100% donor and customer delight by providing world class customer service.
- Greets donors in a prompt, friendly, and courteous manner within 10 seconds; unloads donations from vehicles, offer tax receipts and maintain accurate daily counts of donations.
- Responsible for the stewardship of all donated items ensuring that donations remain property of Goodwill, and that donations are not use in a personal nature as they are guided through the Goodwill River.
- Breaks-down donations into categories.
- Maintains drive-through and work area in a clean and organized manner.
- Transports trash to compactor/dumpster and operate compactor as needed.
- Ensures proper accuracy of donor tracking and counts.
- Ensures proper use and accurately reporting of on-hand equipment.
- Adheres to all Goodwill and personnel policies and procedures; follow good safety and security practices including reporting safety hazards and injuries to the Store Manager, Assistant Manager or Sales Supervisor.
- Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
- May be asked to participate in activities outside of Goodwill.
- Attends in-service and related training as assigned by Store Manager.
- Performs other duties as assigned by Store Manager, Assistant Manager, or Sales Supervisors.
- Read, write, and communicate verbally and perform basic math skills.
- Must be able to work independently.
- Must have basic computer skills.
- Ability to develop and maintain effective working relationship with managers, team members, customers and donors.
- Ability to work within a team situation.
- Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.
- Ability to perform the essential functions with or without accommodation.
Empowering Individuals • Strengthening Families • Inspiring Communities
