What are the responsibilities and job description for the eCommerce Associate - Franklin Road eCommerce position at Goodwill of Central and Southern Indiana, Inc.?
Starting at $15.00 per hour!
Are you looking for a career with Goodwill outside of the typical retail or warehouse setting that is fast-paced, dynamic, and a unique employee experience? Do you love to learn? Does the thought of handling pop culture objects, great-grandmother's dishes, vintage toys, and designer purses make you excited? Would you enjoy working in a green environmentally friendly workspace?
ShopGoodwill.com is the first ecommerce platform created, owned, and operated by a nonprofit organization. Today, more than 130 Goodwill organizations from around the United States and Canada list and auction unique items on the site, including art, antiques, collectibles, apparel, jewelry, electronics and more. Shopgoodwill.com provides an engaging online shopping destination to further Goodwill’s mission of helping people who are facing barriers to find jobs.
Job Summary
The Retail Associate, eCommerce assists the management team in reaching the operational goals of the site by functioning in various capacities within the retail location. The titles of the various jobs the Retail Associate, eCommerce may be called upon to learn and work include: Picker, Packer and Shipping Clerk, eBook Scanner, eBook Picker, eBook Shipper, Material Handler, Jewelry Associate, or Customer Service Associate. The environment is production- and safety-focused. All positions have daily quotas to reach.
Hours of Operation: 7 AM-7 PM, Monday through Friday and Saturday, 7 AM-3:30 PM
Working shifts available include: 7 AM-3:30 PM, 8 AM-4:30 PM, or 9 AM-5:30 PM
**May include occasional overtime work on Saturdays, 7 AM-3:30 PM
Example Job Duties
Picker and eBook Picker:
Picks and fulfills customer orders and ensures accuracy by cross-referencing products with paper invoices.
Inspects each product’s condition and confirms with the description provided.
Packer, Shipping Clerk, and eBook Shipper:
Determines appropriate packaging for customer orders.
Prints out address labels and readies packages for shipment.
eBook Scanner:
Identifies quality merchandise by use of scanner gun.
Determines what books make it into inventory.
Material Handler:
Loads and unloads trucks.
Maintains clean and orderly work area
Assists retail team when needs arise.
Uses heavy equipment including pallet jack, electric pallet jack, and double stacker.
Jewelry Associates:
Ensures all jewelry items received from the Goodwill retail sites are properly processed, photographed, posted, picked, and shipped.
Customer Service Associates:
Generates and responds to all customer communications via Shopgoodwill.com tickets, emails, phone calls, or in-person.
Schedules pick-up appointments
Pre-picks and organizes customer orders.
Works with each department within the facility to resolve issues as they arise.
Required Competencies - for all Retail Associate, eCommerce roles:
Degree and Credential Requirements- NONE! We value candidates who can demonstrate capability and articulate how prior experiences will help them contribute. We believe in continuous learning and professional development.
Teamwork - Works well with others and makes valued contributions to the outputs of others in order to assist the team or project to achieve the required outputs.
Ethical - Adheres to procedures and protocol, including maintaining confidentiality in passwords, logging on and off procedures, and adherence to Goodwill’s values.
Attention to Detail - Attends to details and pursues quality in accomplishing tasks, including safety awareness.
Time Management - Manages one's own time and the time of others effectively.
Critical Thinking - Uses judgment and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Technical Knowledge – Has familiarity with computers and relevant software including basic computer and Internet navigation skills.
Communication Skills - Articulates thoughts and expresses ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to comprehend customers' needs. Delivers information in person, in writing, and in a digital world.
Preferred Competencies - to be considered for specific roles
Customer Focus - Has the ability to see, comprehend and relate with customers in an impartial, unbiased yet effective and balanced manner; builds and maintains customer satisfaction with the products and services offered by the organization; provides excellent service to internal and external customers.
Industry Expertise - Has worked in an automated shipping environment and is knowledgeable of cold seal and/or hot seal machines
Jewelry Aptitude - Has the knowledge of popular jewelry styles and makes, identifies gold/silver, vintage, costume, and finish items.
Mathematical Aptitude - Develops and applies mathematical thinking in order to solve a range of problems in everyday situations.
Keyboard Dexterity - Types 50 wpm accurately.
Photography Ability - Is familiar with a digital camera and able to take photos with an iPhone.
Other Requirements
Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
Physical Work - Is able to spend time in excess of 8 hours sitting, standing, walking, stooping, kneeling, and crouching. Uses hands to grasp, carry, feel, or touch products and machinery.
Has the ability to move and lift 10-50 pounds.
Can manage frequent exposure to moderate/loud noise and temperature variations.
Minimum of 18 years of age
Benefits: Full-time employees may participate in a comprehensive benefits program that includes:
Continuing education and leadership development as well as tuition reimbursement
Comprehensive health plan, dental and vision insurance
Paid time off (PTO) and paid holidays
Company provided life insurance
Nationally recognized preventive health and wellness program
Section 125 pretax health spending account, dependent care spending account and premiums
Retirement options with partial company match %
Employee discount (Goodwill retail and additional external services)
Mental health services with up to 15 free counseling sessions for you and any family members
Free nurse health coaching services on site
Pay on Demand options available
Goodwill of Central and Southern Indiana is an EEO Employer/Vet/Disabled
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