Retail General Manager

Primary Responsibility / Summary Responsible for the efficient operation of a retail store.  Manages and leads store team to achieve established goals for sales, production, customer service, payroll, safety and expense control. Goodwill Southern California greatly values our employees' health and well-being. Per company Policy, all our employees are required to be fully vaccinated for Covid 19. Essential Duties & Responsibilities    Ensures all safety rules are followed and team exercises caution in work related activities. Leads team to maintain a clean and safe environment by ensuring company safety standards, social distancing procedures and personal protective equipment policies are followed. Achieves financial objectives by monitoring weekly budget; scheduling expenditures; analyzing variances; coaching ambassadors and initiating corrective actions. Manages and ensures donated goods are received using the tablet, processed timely and meet company standards of quantity and quality goals. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, scheduling and directing work; appraising performance; rewarding, developing and disciplining employees; addressing complaints and resolving problems. Follows up on all assigned projects. Follows proper auditing procedures, customer relations, regulatory compliance and reporting. Writes, manages and submits schedules; and monitors, edits and authorizes timesheets per company policy. Monitors and maintains sales floor, production area, structural, electrical, store equipment, landscaping, housekeeping, loss prevention and safety to company standards. Attends meetings and training as required. If required to drive for a work event, you should have a valid CDL and required auto insurance. Work flexible shifts; including nights, weekends, holidays and overtime when needed. May be required to work at a nearby location. Additional Duties & Responsibilities   1. Other duties and special projects as assigned.   Supervisory Responsibilities This job supervises 9-35 team.   Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education & Experience 3-5 Years of supervisory experience in a customer focused management role. Retail experience preferred. High school diploma or general education degree (GED) required, College degree helpful. Ability to multitask projects of varying scope and complexity with minimum supervision. Bilingual in Spanish helpful. Must be proficient in using personal computers and other technology necessary to complete the activities assigned. Must be proficient in Microsoft Outlook, completing surveys using electronic platforms in order to complete daily tasks. Strong Communication, training, developing and people skills. Demonstrated success with process accountability and multi-tasking. Other Qualifications Ability to handle confidential information.   Punctual and dependable attendance. Free from alcohol and drug abuse. Understands the basic philosophy of Goodwill and participates fully in carrying out its mission. Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.     English Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.   Mathematical Skills Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.   Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.   Computer Skills Time and Attendance systems Microsoft Words, Excel and Outlook Some HRIS experience helpful POS system Personal computers Microsoft Outlook Daily usage of technology and tracking applications to complete tasks   Physical Demands The physical demands described here are representative of those that must be met by an ambassador to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                        Amount of Time   Physical Demands                       None                        Less than 1/3                        1/3 to 2/3                    More than 2/3 Stand x Walk x Sit x  Reach with hands and arms x Use hands to finger, handle, or feel x Climb or balance x Bend, kneel, crouch, or crawl x Talk or hear x  Taste or smell x  Carry, push or pull x                                                Amount of Time  Lifts Weights or Exerts Force                     None Less than 1/3 1/3 to 2/3 More than 2/3   Up to 10 pounds x Up to 25 pounds x Up to 50 pounds x   Up to 100 pounds x   More than 100 pounds x   Normal vision, with or without correction, required   Work Environment The physical, mental & environmental conditions in which the work is performed. The work environment characteristics described are representative of those an ambassador encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.                       Amount of Time  Environmental Conditions                     None                   Less than 1/3                        1/3 to 2/3                         More than 2/3  Wet or humid conditions (non-weather)  Working near mechanical parts x Work in high, precarious places x Fumes or airborne particles x Toxic or caustic chemicals x Outdoor weather conditions x Extreme cold (non-weather) x Extreme heat (non-weather) x Risk of electrical shock x Work with explosives x Risk of radiation x Vibration x   Moderate noise   Required Training New Hire Orientation Supervisory Essentials training AB1825: Harassment Prevention training Values-Based Work Environment Notice Goodwill Southern California provides a values-based work environment for our ambassadors.  All individuals are expected to support and promote our values: We treat everyone with respect, compassion and inclusion, recognizing their contributions and differences. We conduct business with transparency, integrity and accountability. We serve, empower and advocate for our clients, community, business partners and each other.     We pursue a vision of excellence and continuous improvement to better the lives of those we serve. The above description is not intended to be an “all-inclusive” list of the duties and responsibilities of the job described, nor is it intended to be such a listing of the skills and abilities required to do the job. Rather, it is intended only to describe the general nature of the job.   Ambassador Signature                                                       Printed Name                                                                       Date Pre-Employment Testing Drug Screen Background Check Employment Verification Integrity Test

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