What are the responsibilities and job description for the Customer care expert position at Gopher Sport?
DescriptionGopher Sport , a leader in innovative solutions to help people lead active and healthy lives, is adding
Customer Care Experts
to our award-winning Contact Center Team!
Consistent growth
opportunities
are available in
multistage service career
path.
Earn $23.50 per hour to start and increase your hourly pay to $25.00 within 6 months! Demonstrate reliability, accountability, and excellent work quality and earn additional increases of $1 per hour with each career path progression! Annual merit increases are available based on your performance too!
This position will be based out of our Owatonna, MN location .
To be considered for this role you must have a high school diploma or equivalent, 2-5 years’ experience in a service contact center, be computer savvy, proficient with all Microsoft Office applications and Windows Operating System, reliable, flexible, and adaptable to work successfully in a fast-paced environment.
As a
Customer Care Expert , you will handle customer calls, emails, and web chats. You’ll collaborate with internal and external resources, to effectively manage the execution of large projects, collect payments, and resolve issues with suppliers and carriers.
You’ll help customers with a variety of needs, including complex credit and collections processes.What will you be doing?
Ensure FAST, responsive customer experiences by being available for and responding to incoming calls, emails, and web chats.
You’ll make outbound customer contacts as needed to manage projects and collections efforts.Project FRIENDLY attitudes and behaviors on all customer contacts by adhering to quality expectations.
Go the extra mile to resolve customer requests, accurately, on the first contact, to make sure we’re EASY to do business with.
Demonstrate corporate
core values
to support our culture, including : We create delighted fansWe do everything with integrityWe are passionate about quality and excellenceWe move fast to innovate and improveRequirementsHigh school diploma or equivalent2-5 years in a service contact centerComputer savvy, proficient with all Microsoft Office applications and Windows Operating SystemReliable, flexible, and adaptable to work successfully in a fast-paced environmentAbout Gopher SportSince 1947 Gopher Sport has provided unsurpassed service to our customers and backed all our products with an Unconditional 100% Satisfaction Guarantee.
We are headquartered in a 100,000 square-foot, state-of-the-art office and distribution center in Owatonna, MN.
Why join our Team?Our Team Members enjoy a competitive compensation and benefit package, 3 weeks of Paid Time Off accrued the first year, plus 8 company paid holidays;
profit sharing bonuses, 401K, ESOP, tuition reimbursement, product discounts, wellness programs, stand-up work stations, an onsite fitness center and so much more! This position is located at our state-of-the-art facility in
Owatonna, MN
approximately 45 miles south of the Twin Cities Metro area).
Our Hybrid Work EnvironmentWe value in-person connection and collaboration at Gopher Sport. We believe the energy we generate is stronger when we’re together.
As a Gopher Sport team member, you’ll enjoy a hybrid work environment to provide better life-work balance. You’ll be able to work remotely every Monday and earn 3 weeks of remote work flexible hours, to be used at your discretion, like PTO.
To be considered for this role : 1. Compose a brief cover letter that demonstrates how clearly and persuasively you communicate and that explainsa.
how your professional background satisfies the requirements,b. your track record of success, andc. why you think you’d be the best candidate for this position.
2. Submit this cover letter and your resume by clicking on the Apply buttonGopher Sport is an EEO / AA Employer
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Last updated : 2024-04-07
Salary : $25
