What are the responsibilities and job description for the Guest Experience Specialist position at GoSaga, Inc.?
Join Our Team as a Guest Experience Specialist!
About Us:At V/O Med Spa, we are dedicated to creating exceptional experiences for our guests from the moment they reach out to us. Our team is passionate about providing top-notch service and enhancing the well-being of every client who walks through our doors. We are currently looking for a dynamic and friendly Guest Experience Specialist to join our spa operations team!
Position Summary:As a Guest Experience Specialist, you will be the first point of contact for our guests, responsible for ensuring they have a memorable and seamless experience. You’ll manage guest scheduling, ensure timely service delivery, and embody our core values in every interaction. Your role will be vital in maintaining a clean and organized workspace, responding to guest inquiries, and supporting our sales process—all while representing the V/O Med Spa brand with pride. You will report directly to the Spa Manager.
Responsibilities:
- Greet and welcome guess in a friendly and professional manner.
- Check-in and check-out guests efficiently and accurately.
- Ensure that the guest has an exceptional experience from the moment they call on the phone or walk through the door
- Responsible for ensuring all guests are scheduled accurately and receive their services in a timely and professional manner
- Embody V/O’s core values and reflect them through their interactions and behaviors
- Continually work to meet Guest expectations by responding to Guest questions and inquiries, managing the Guest intake process, ensuring a clean and organized work space, providing excellent communication and administrative services, supporting the sales process, and representing the V/O Med Spa brand at the highest level.
What You Bring to the Team:
- Key Attributes for Success:
- Ethical and trustworthy
- Positive and enthusiastic attitude
- Empathetic and outgoing
- Strong problem solver
- Team-oriented and responsible
- Essential Skills:
- Highly organized and responsive
- Adaptive and flexible
- Continuous improvement mindset
- Effective communication and time management skills
- Qualifications:
- In-depth knowledge of spa services
- Excellent interpersonal and customer service skills
- Strong cleanliness and sanitation practices
- Comfortable consulting clients on both cosmetic and non-cosmetic treatment options
Why Work with Us?At V/O Med Spa, we believe in fostering a positive and inspiring work environment where your contributions matter. This is a fantastic opportunity to grow your career in the beauty and wellness industry while making a real impact on our guests' lives.
Ready to Elevate Guest Experiences?If you're passionate about providing outstanding service and eager to be part of a supportive team, we want to hear from you! Apply now and take the first step toward a rewarding career as a Guest Experience Specialist with V/O Med Spa.
