Medical Receptionist

Gotham Footcare is a leading podiatry practice in Manhattan dedicated to providing exceptional foot and ankle care to our patients. Our team of highly skilled podiatrists and medical professionals is committed to delivering personalized and comprehensive treatment in a welcoming and professional environment.

 Job Summary

We are seeking a personable and organized Medical Receptionist to join our team at Gotham Footcare. The ideal candidate will be the first point of contact for our patients, providing a warm and efficient welcome. This role involves managing front desk operations, scheduling appointments, and ensuring a smooth and pleasant experience for all patients.

Key Responsibilities

- Patient Interaction:
  - Greet patients warmly and check them in upon arrival.
  - Answer phone calls and respond to inquiries in a courteous and professional manner.
  - Schedule appointments and manage the appointment calendar efficiently.
  - Handle patient check-out processes, including collecting payments and scheduling follow-up appointments.

- Administrative Duties:
  - Maintain accurate and up-to-date patient records.
  - Verify insurance information and handle pre-authorizations as required.
  - Process medical billing and handle confidential patient information in compliance with HIPAA regulations.
  - Assist with administrative tasks such as filing, faxing, and scanning documents.

- Office Coordination:
  - Ensure the reception area is clean, organized, and welcoming.
  - Coordinate with medical staff to ensure smooth patient flow and timely appointments.
  - Manage office supplies and inventory to ensure the front desk is well-stocked.

- Customer Service:
  - Address patient concerns and complaints with empathy and professionalism.
  - Provide information about services offered, office policies, and procedures.
  - Foster a positive and supportive environment for patients and colleagues. 

Qualifications

- Education and Experience:
  - High school diploma or equivalent required; Associate’s degree or higher preferred.
  - Previous experience as a medical receptionist or in a similar role in a healthcare setting is highly desirable.

- Skills and Abilities:
  - Excellent communication and interpersonal skills.
  - Proficient in using electronic medical records (EMR) systems and office software.
  - Strong organizational skills and attention to detail.
  - Ability to multitask and manage time effectively in a fast-paced environment.
  - Professional demeanor and appearance.

- Knowledge:
  - Basic understanding of medical terminology and insurance processes.
  - Familiarity with HIPAA regulations and patient confidentiality standards.