Customer Success Specialist

Job Details

Job Location

Miami, FL

Job Shift

Day

Job Category

Customer Service

Description

Join our dynamic Miami-based tech startup, generously supported by venture capital, as we search for a stellar Customer Success Specialist. At GoTu, we're revolutionizing the dental industry with our innovative marketplace platform. Imagine a seamless digital connection between licensed dental professionals and dental offices, bridging the gap for temporary and full-time staffing needs in seconds.

**Must be in Miami area or open to relocation for a fully in-person role in our Downtown Miami office**

Responsibilities include:

• Customer Success Specialist work collaboratively with the Product Development teams to provide high-tech, high-touch customer service solutions for the professionals and offices leveraging the GoTu platform
• Proficiently educate customers on the operation of our platform and troubleshoot their technical issues with empathy, ensuring a comprehensive grasp of their individual needs and concerns.
• Assess and prioritize customer concern, making decisions efficiently to address the most critical matters first.
• Resilient in fast-paced, high-stress situations, ensuring effective decision-making and performance.
• Assess ambiguous situations in light of relevant rules and policies that may guide the decision-making process
  
  
  

Why Join our Team?

• Lucrative Earnings: Unlock your potential with generous salary and exciting bonus opportunities that reward your hard work.
• Guided Success: Benefit from strategic mentoring and coaching, helping you reach new heights in your career.
• Hyper-Growth Thrills: Dive into the dynamic world of a hyper-growth startup, where every day brings new challenges and opportunities for personal and professional development.
• Innovative Tech Playground: Collaborate with cutting-edge technology and join a fast-paced team that thrives on innovation and forward-thinking.
• Amusing Ambiance: Experience the lively and fun culture of a startup where hard work is celebrated without sacrificing a sense of humor and enjoyment.
  
  
  

About:

GoTu is changing the way the world works - starting with the Dental Industry! We’re an ambitious and motivated tech startup. With multiple rounds of venture back funding, our platform and app are disrupting the dental staffing industry. Since launching in late 2019, we’ve built the largest community of nationwide hygienists and dental offices, dwarfing our established competition in the dental tech staffing space. It’s truly a matter of time until GoTu is the industry standard for dental staffing needs in the Dental Community!

We’re in the process of rapidly expanding the capabilities and functions of our app to capture even more market share, and we need high-quality, talented and driven individuals to come aboard and help make GoTu a Unicorn (Unicorn=Start-ups valued at $1 billion within five years of launch).

Learn More:

Qualifications

Key Competencies:

• 1 years of experience in customer service, ideally virtually
• Excellent verbal and written communication skills
• Tech minded ideally with experience with Google Suite, Salesforce, or other similar CRM experience
• Effective communication both verbal and written communication
• Thrive in a fast-paced, high-growth environment
• A sincere commitment to our Core Values
  
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.