Production Administrative Assistant

About Us

For more than 50 years, Gowanda Electronics has been a leader in the design, manufacture, and supply of precision electronic components for RF, microwave, and power applications. Components include standard off-the-shelf and custom-designed inductors, chips, chokes, coils, conicals, toroids, transformers, and magnetic devices in surface mount and axial-leaded (thru-hole) configurations that are used in a wide variety of electronic applications around the world. The company offers RoHS-compliant products as well as lead-containing components for QPL military/defense and other demanding requirements. Non-magnetic inductors are also available for situations where magnetic components would compromise system performance, as in medical imaging (MRI) equipment.

Title:                          Production Administrative Assistant

Reports to:                Plant Manager

Department:              General Administrative

Pay Range:               $19-$25

FLSA Status:             Non-Exempt (hourly)

Schedule:                  Mon-Fri 8 am to 4:30 pm

Location:                   Gowanda, NY (onsite)

Worker Category:      Full time

SUMMARY

Assist with a variety of clerical and administrative duties. These tasks include greeting guests, managing email and mail correspondence, shipping/receiving, inventory and calendaring. You may also assist with updating files and ordering office supplies.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned. 

• Answer phones and take messages
• Respond to emails
• Manage mail correspondence
• Greet guests and provide them with a positive first impression of the organization

• Keeping office secure by following procedures, monitoring logbooks, and issuing visitor badges

• Help maintain office calendar
• Perform data entry and filing tasks

• Documenting and communicating various actions, irregularities, and continuing needs

• Completes order acknowledgements and other administrative and clerical duties as required

• Works closely with Production Scheduler to follow up on scheduled order commitments. Communicates with shipping to assure proper shipping and handling of customer orders. Responds to customers' inquires or complaints regarding company's product or services.
• Relay customer feedback regarding products or services to appropriate individuals in sales, quality assurance and product management.

• Shipping / Receiving clerical duties
• Assist with inventory management
• Provide administrative/clerical support to Sales Managers, Customer Service Representatives
• Perform other clerical tasks as needed

SUPERVISORY RESPONSIBILITIES

This position has no Supervisory responsibilities.

COMPETENCIES 

To perform the job successfully, an individual should demonstrate the following competencies:

• Project Management - Communicates changes and progress.
• Oral Communication - Speaks clearly and persuasively in any situation; actively listens and responds well to questions.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; Able to read and interpret written information.
• Strategic Analysis - Identifies and resolves problems in a timely manner; Identifies and removes “roadblocks” to successful resolutions.
• Customer Relationship Management - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

QUALIFICATIONS

To successfully perform this job, an individual must be capable of performing each of the essential duties with or without accommodations.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:  Highschool diploma or equivalent with minimum 2 years of administrative experience.

Language Skills:  Ability to read and comprehend complex instructions, correspondence and memos.   Ability to compose correspondence.   Effective presentation skills. 

Mathematical Skills:  Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability:  Application of common sense understanding to comprehend instructions and solve complex problems.

Computer Skills:  Requires knowledge of contract management systems, database software, manufacturing software, order processing systems, spreadsheet and word processing applications. 

OTHER QUALIFICATIONS

To perform this job successfully, an individual will have a strong, confident phone demeanor.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  

While performing the duties of this job, the employee is frequently required to sit and talk or hear.   The employee is occasionally required to stand, walk, use of the hands to handle or feel, reach, with hands and arms.   The employee must be able to lift and/or move up to up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:  The noise level in the work environment is generally quiet.

Why should you join our team?

Our team is growing! At Gowanda Electronics we recognize that our employees play a vital role in our success, so we’ve created an environment that focuses on innovation, empowerment, and recognition of individual expertise.

We are known for our quality products and exemplary customer service, and it all starts with our employees. We are proud of the role we play as technology leaders and the difference we make every day by putting our customers first! We are also committed to providing our employees with a comprehensive package and career growth opportunities!

• Annual pay increases
• Medical, Dental, Vision, & Prescription plans
• Flexible Spending Accounts (FSA)
• 401K Program with Employer Match
• Group Life Insurance
• Short & Long Term Disability Coverage
• Vacation & Sick (in addition to 11 paid holidays)

This position is not eligible for relocation allowance.

Gowanda Electronics is an equal-opportunity organization. We recruit, employ, train, compensate and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state or local law.

At Gowanda Electronics, we are committed to fostering an inclusive, accessible environment, where all employees are valued and supported.

Veterans are encouraged to apply.