What are the responsibilities and job description for the Loan Quality Control Specialist position at GPO Federal Credit Union?
Description
Our Mission:
To provide unwavering commitment to excellence in all we do for employees, members and the community we serve.
Overview of the Role:
- The Loan Quality Control Specialist ensures the accuracy, compliance, and integrity of all loans booked by the Credit Union. This role is responsible for conducting post-closing reviews of consumer, mortgage, and commercial loan files to verify adherence to internal policies, and regulatory requirements. The Specialist serves as a key quality checkpoint to minimize risk, maintain data integrity, and support continuous improvement in lending operations.
Requirements
Responsibilities
- Conduct detailed post-closing reviews of all booked loan files for completeness, accuracy, and compliance with Credit Union policies and applicable regulations.
- Verify documentation accuracy, including income verification, collateral valuation, underwriting decisions, and loan terms.
- Identify, document, and communicate deficiencies or inconsistencies to appropriate staff and management.
- Track and report trends, recurring issues, and root causes to assist with process improvement and staff training.
- Ensure that data in the core and loan origination systems matches supporting documentation.
- Prepare and maintain quality control reports and monthly summaries of findings.
- Collaborate with underwriting, member services and processing teams to resolve discrepancies or policy violations.
- Participate in audits, examinations, and compliance reviews by providing documentation and explanations as needed.
- Stay current on lending regulations and internal policy and procedural updates.
- Recommend procedural enhancements to strengthen loan quality and compliance.
- Perform other duties as requested to support overall loan operations.
Expectations
- Maintain high attention to detail and accuracy in all work performed.
- Complete assigned reviews within established turnaround times.
- Uphold confidentiality and integrity in handling sensitive member and Credit Union information.
- Communicate findings in a professional, constructive, and solutions-oriented manner.
- Support a culture of continuous improvement and operational excellence within the lending department.
- Demonstrate strong understanding of Credit Union guiding principles and a commitment to Excellence.
Qualifications
- A two-year degree in a related field OR
- 3 years of relevant experience in a financial institution.
- Strong understanding of consumer, real estate, and/or commercial loan documentation and compliance requirements.
- Excellent analytical and problem-solving skills.
- Strong knowledge of lending regulations.
- Proficiency in loan origination and core credit union systems.
- Exceptional organizational skills with the ability to manage multiple priorities.
- Strong written and verbal communication skills.
- High degree of accuracy and attention to detail.
Physical Demands
- Sitting for prolonged periods of time.
- Frequent computer use and screen time.
- Frequent typing and use of fine motor skills.
Decision Making
- Exercises sound judgment when identifying and documenting errors or potential risk areas.
- Recommends corrective actions but refers complex or high-risk issues to management for final resolution.
- Works independently within established policies and procedures but escalates regulatory or material compliance issues promptly.
Financial Responsibilities
- Ensures financial data accuracy in loan systems, directly impacting portfolio integrity and risk reporting.
- Helps prevent potential financial losses due to errors, non-compliance, or misreporting,
- May assist with data validation for internal or external audits.
Communication
- Collaborates regularly with loan officers, processors, underwriters, and compliance staff.
- Communicates findings clearly, professionally, and constructively.
- Prepares concise reports and presentations for management review.
- Participates in departmental meetings to share insights and suggest process improvements.
Equipment Used
- Must be proficient in computing equipment, calculators and other data processing programs.
Work Environment
- Must promote a positive, friendly and courteous environment.
Actual compensation rate will be determined based on relevant experience.
Salary : $19 - $24