Targeted Case Manager

POSITION SUMMARY:

The Targeted Case Manager provides advocacy, coordination, and continuity of evidence-based care for individuals and families in need through a collaborative process of triage, assessment, planning, and communication. Participates as a member of a multidisciplinary treatment team and reports to the Program Supervisor.

JOB BENEFITS

• Full Health, Dental, Vision, Disability, Accidental, and 401(k) within 1 month of hire for full-time workers. 
• Paid Training and Coaching
• Non-Profit Organization Student Loan Forgiveness
• Wellness Events
• PTO accrual starts on day 1 of employment (full-time staff)
• Company Discount Perks

QUALIFICATIONS:

• Bachelor’s degree in a Human Services related discipline and at least 1 year of experience in the mental health field. (Child welfare programs require 2 years of experience with at-risk populations and a child welfare certification.)
• Targeted Case Managers will have to be eligible to apply for the Certified Behavioral Health Case Management Provisional (CBHCM-P) application through the Florida Certification Board if not already certified and are required to “upgrade” from CBHCM-P to Certified Behavioral Health Case Managers after 1 year.
• Valid Florida Driver's license, reliable personal vehicle, and current vehicle insurance coverage.
• Bilingual (Spanish/English) preferred

FUNCTIONAL RESPONSIBILITIES INCLUDE:

• Completion of thorough assessments and coordination of community resources based on patient needs as per program requirements.
• Complete all clinical and administrative documentation based on established timelines as per program requirements.
• Communicate effectively and maintain cooperative relationships with internal and external resources.
• Develop service plans, treatment plans, and/or aftercare plans with clear goals and objectives as per program requirements.
• Maintain efficient workflow management and organization as per program requirements.
• Maintain proficient quality of clinical documentation as per program requirements.
• Other duties as assigned or needed as per program requirements.
• Adheres to all applicable federal, state, local, and company-maintained standards of compliance, ethics, and policies concerned with the administration and delivery of agency services.
• Meets deadlines, requirements, and expectations as established by the supervisor, agency, and department. Provides oversight, auditing, and reporting.
• Completes administrative functions and data entry timely and accurate.
• Provides exceptional customer service in all communications and interactions with staff and the general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers’ expectations.